What are the responsibilities and job description for the Service Dispatcher - $1K-$2K Signing Bonus position at One Hour Heating & Air Conditioning?
Benefits
One Hour Heating and Air, Ben Franklin Plumbing, and On Time Electrical are looking for a positive and highly organized professional to join our Dispatch Team. As a dispatcher, you’ll be the critical first point of contact for our field service technicians—ensuring they’re scheduled efficiently and dispatched to the right locations at the right times. You’ll also communicate directly with customers, keeping them informed about appointment times and reschedules.
What We’re Looking For
Experience: Direct service industry dispatch experience is required. Prior dispatching experience in HVAC, Plumbing, or Electrical is preferred.
Skills & Attributes: A calm, confident demeanor and a strong commitment to exceptional service.
Location: This is an in-office position Monday-Friday from 7am-4pm, with a rotation of weekends that can be worked remotely.
Accountability: We need someone reliable, self-motivated, and disciplined—ready to "show up" every day.
Key Responsibilities
At One Hour Heating & Air, we’re more than just a company—we’re a tight-knit team that values hard work, collaboration, and a fun, casual work environment. We offer:
Apply today and take the next step in your career with us.
Compensation: $20.00 - $22.00 per hour
Join the Charlotte One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Company parties
- Employee discounts
- Signing bonus
- Training & development
- Vision insurance
One Hour Heating and Air, Ben Franklin Plumbing, and On Time Electrical are looking for a positive and highly organized professional to join our Dispatch Team. As a dispatcher, you’ll be the critical first point of contact for our field service technicians—ensuring they’re scheduled efficiently and dispatched to the right locations at the right times. You’ll also communicate directly with customers, keeping them informed about appointment times and reschedules.
What We’re Looking For
Experience: Direct service industry dispatch experience is required. Prior dispatching experience in HVAC, Plumbing, or Electrical is preferred.
Skills & Attributes: A calm, confident demeanor and a strong commitment to exceptional service.
Location: This is an in-office position Monday-Friday from 7am-4pm, with a rotation of weekends that can be worked remotely.
Accountability: We need someone reliable, self-motivated, and disciplined—ready to "show up" every day.
Key Responsibilities
- Manage and maintain service technicians’ schedules, including on-call shifts.
- Coordinate with customers regarding service appointments and expected arrival times.
- Handle general inquiries about scheduling, lead times, and invoicing.
- Ensure accuracy and updates in the customer database.
- Assist with scheduling preventative maintenance and follow-ups.
- Minimum 2 years of Service Dispatch experience.
- Strong communication and customer service skills.
- Proficiency in various customer service related programs, and experience with Service Titan is a big plus.
- Familiarity with our service area and/or strong map-reading skills.
- Ability to work in-office Monday-Friday (7 AM - 4 PM) schedule, with flexibility for rotating weekends, holidays, and evening shifts as needed that would be worked remotely.
- Valid driver’s license and reliable transportation to worksite, ability to pass a pre-employment drug screening and background check.
At One Hour Heating & Air, we’re more than just a company—we’re a tight-knit team that values hard work, collaboration, and a fun, casual work environment. We offer:
- Competitive pay and a steady workload
- $1K-$2K Signing Bonus based on your experience
- Opportunities for growth and advancement
- Medical, Dental, and Vision insurance
- Short- and long-term disability coverage
- 401(k) with company match
- Paid vacation and holidays
- Referral bonus program
Apply today and take the next step in your career with us.
Compensation: $20.00 - $22.00 per hour
Join the Charlotte One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
- Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
- Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
- Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
Salary : $20 - $22