What are the responsibilities and job description for the Operations Manager position at One Hour Heating & Air Conditioning?
Job Title: Operations Manager
Location: Renton–Bellevue–Tukwila, WA
Company: One Hour Heating & Air Conditioning
About Us
One Hour Heating & Air Conditioning is expanding in the Renton–Bellevue–Tukwila corridor! We protect homes from bad air, heat, and cold through professional HVAC repair, maintenance, and installation. We back our work with industry-leading guarantees — always on time, or you don’t pay a dime.
We're looking for a seasoned HVAC Operations Manager—someone who can lead from the field and manage backend operations. This is a hybrid role combining hands-on HVAC technical work with operations leadership (dispatch, logistics, inventory, training, scheduling, and customer success). You’ll report directly to the Owner and help scale the business from the ground up.
Responsibilities
- Oversee daily field operations and technician dispatching
- Perform advanced diagnostics and complex residential HVAC service
- Manage inventory, parts orders, fleet, tools, and job costing
- Mentor junior techs and enforce safety and quality standards
- Assist with hiring, onboarding, and team training
- Work with software systems (ServiceTitan or similar)
- Track KPIs and support strategic business decisions
Requirements
- 5 years HVAC experience; 2 years in a leadership or senior tech role
- WA 06A or 06B electrical license preferred
- Familiar with scheduling, dispatch, and service workflow tools
- Strong leadership, communication, and problem-solving skills
- Proven track record in building high-performance teams
- Sales and customer service experience is a plus
Compensation & Perks
- Full-time $100k Salary Quarterly/Performance Bonuses
- Medical, dental, vision, and life insurance
- 401(k) with 4% match
- Paid vacation, holidays, and sick leave
- Tool and boot allowance Company truck Phone Uniform
- Direct path to General Manager role
Earning Potential: $100k annually ( bonuses)
Job Type: Full-time
Pay: $100,000.00 per year
Benefits:
- 401(k)
- Company truck
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $100,000
