What are the responsibilities and job description for the Client Care Representative position at One Hour Heating & Air Conditioning of Ogden, UT?
Benefits:
- Bonus based on performance
- Company parties
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
- Wellness resources
Join Our Team of HVAC Service Pros Today!
Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for customer service professionals are now available across the country.
JOB SUMMARY
This position answers incoming client telephone calls, makes outbound calls to existing clients and assists with the supervision and dispatching of all scheduled service and maintenance calls.
JOB DUTIES
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
- Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs, and schedule future appointments
- Makes outbound calls to customers that have completed request forms.
MINIMUM REQUIREMENTS
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
Flexible work from home options available.
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.