What are the responsibilities and job description for the Seasonal Client Care Representative position at One Hour Heating & Air Conditioning of Herrin, IL?
Benefits:
- Bonus based on performance
- Training & development
Join Our Team as a Client Care Representative
Pass One Hour is seeking a Part-Time Seasonal Customer Service Representative (CSR) to support our team during busy nights and weekends. This position plays a key role in helping customers with scheduling, inbound calls, and providing a professional first impression of our company. The ideal candidate is dependable, organized, friendly, and able to stay calm in a fast-paced environment. HVAC experience is a plus, but not required. This role has the potential to become a permanent position based on performance and business needs as we continue to grow.
JOB SUMMARY
This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.
Your main responsibilities will include:
- Answering inbound customer calls promptly and professionally.
- Scheduling service appointments and dispatching information clearly to our field team.
- Providing updates and support to customers throughout their service experience.
- Maintaining accurate customer records and notes in our system.
What We’re Looking For
- A positive attitude and a strong willingness to learn — experience is a plus, but not required.
- Strong communication skills and a friendly phone presence.
- Basic computer skills and comfort learning new systems.
- Dependability and the ability to work well as part of a team.
- Availability on nights and weekends.
Why Join Us?
At Pass One Hour Heating & Air, we believe in doing the right thing — for our customers and our team. We value hard work, integrity, and a strong sense of community. If you’re ready to build a meaningful career and grow with a company that cares, we’d love to hear from you.
Salary : $16