What are the responsibilities and job description for the Fulfillment Specialist position at One Hour Heating & Air Conditioning Hampton Roads?
Description
We’re activating a key operations role designed to streamline parts flow, drive field readiness, and strengthen the service outcomes our customers expect. If you thrive on problem-solving, vendor engagement, and operational precision, this role will be a strong fit for you.
About Us
We’re a high-performance, customer-centric organization known for rapid response, reliable solutions, and consistent service excellence. Our field teams depend on accurate and timely parts fulfillment to keep jobs on track. This position is the operational backbone that ensures they have what they need—every time.
Role Overview
As the Parts Fulfillment Specialist, you’ll own the sourcing, coordination, and distribution of materials across multiple vendors and internal channels. You’ll manage warranty verification, maintain accurate inventory controls, and ensure seamless replenishment for our service fleet. This role directly enables efficient field operations and elevated customer outcomes.
Benefits
Core Responsibilities
We’re activating a key operations role designed to streamline parts flow, drive field readiness, and strengthen the service outcomes our customers expect. If you thrive on problem-solving, vendor engagement, and operational precision, this role will be a strong fit for you.
About Us
We’re a high-performance, customer-centric organization known for rapid response, reliable solutions, and consistent service excellence. Our field teams depend on accurate and timely parts fulfillment to keep jobs on track. This position is the operational backbone that ensures they have what they need—every time.
Role Overview
As the Parts Fulfillment Specialist, you’ll own the sourcing, coordination, and distribution of materials across multiple vendors and internal channels. You’ll manage warranty verification, maintain accurate inventory controls, and ensure seamless replenishment for our service fleet. This role directly enables efficient field operations and elevated customer outcomes.
Benefits
- 401(k) with company match
- Health, dental, and vision insurance
- Life insurance
- PTO
- Employee discounts
- On-the-job training
- Professional development support
- Career advancement opportunities
Core Responsibilities
- Validate equipment and part warranties for active service calls.
- Source parts and materials across vendor networks, distributors, and internal warehouses.
- Engage suppliers to confirm availability, pricing accuracy, and delivery commitments.
- Maintain inventory integrity through receiving, stocking, organization, and routine cycle counts.
- Fulfill technician and service van replenishment orders with accuracy and urgency.
- Track, update, and close out part orders within internal systems.
- Partner with service managers, dispatch, and field technicians to align on daily and weekly parts demand.
- Provide operational support across warehouse and logistics functions as required.
- Entry-level friendly; comprehensive in-house training provided.
- Prior fulfillment or parts experience is helpful but not required.
- Strong attention to detail and structured organizational habits.
- Proficient in using inventory tools, spreadsheets, and vendor platforms.
- Effective communicator comfortable coordinating across teams and external partners.
- Able to manage competing priorities in a fast-paced environment.
- Well-established, multi-state organization with a strong customer-service culture.
- Competitive compensation and a full benefits suite.
- High-trust team environment with clear growth pathways.
- Direct, meaningful impact on field performance and customer satisfaction.
- Collaborative, long-tenured team that celebrates wins and supports ongoing development.
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