What are the responsibilities and job description for the Dispatcher position at One Hour Heating & A/C of East Bucks/Havertown/Abington, PA?
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JOB SUMMARY
This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
JOB DUTIES
- Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
- Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
- Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
- Re-schedules appointment times at client’s convenience as necessary
- Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians
- Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment
- Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
- Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues
- Enters equipment type and age information for systems into SuccessWare software system
MINIMUM REQUIREMENTS
- High school diploma or equivalent required
- Must have good computer software skills
- Prior customer service experience preferred