What are the responsibilities and job description for the Customer Service Representative/Dispatcher (Full-Time) position at One Hour Air Conditioning and Heating of San...?
Location
Kannapolis/ Mooresville
Type
Full Time
- Answers incoming telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
- Entering client data into required systems accurately and coordinating customer and Technician availability.
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
- Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.
- Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs.
- Completing Permit requests.
- Reviewing invoices and completing customer financing requests.
- Performing administrative tasks as required.
- Learn and use proprietary software for daily functions..
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Must be able to work 8am - 5pm Monday-Friday, 9am - 2pm on Saturdays, and the flexibility to take calls remotely from 5pm until 10pm as needed.
- Prior customer service experience preferred
- Prior service call dispatching experience preferred
- Experience working in a Trades/Contractor environment, preferably HVAC, a plus
- Experience using Successware a plus
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
One Hour Heating & Air Conditioning of Kannapolis
Join the One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Salary : $14 - $18