MCR Supervisor

Job Summary

The Mobile Crisis Supervisor is responsible for the supervision of the delivery of services in the Mobile Crisis Program in accordance with all program guidelines.

Essential Duties And Responsibilities

• Manages the crisis response system, including referral intake and/or client emergencies.
• Reviews intake information of clients referred for services and determines referral
• acceptance and case assignment.
• Oversees case responsibilities and provides guidance in case-planning.
• Provides weekly supervision to professional and para-professional staff on therapeutic
• approaches with clients and offers administrative case support.
• Reviews all written documents created by staff.
• Reviews funding source policies and procedures, updates procedures according to state requirements and trains staff on the implementation of these procedures.
• Ensures consistency in case files, including reviewing documentation is being filed accordingly.
• Provides evening, weekend, and holiday coverage for the on-call calendar.
• Ensures staff handles unusual incidents in a prompt and effective manner.
• Completes various outcome reports, as required.
• Participates in required meetings and trainings with funding source.
• Provides staff with training, education, ongoing supervision, and support.
• Engages staff in professional development.
• Monitors program expenditures to ensure compliance with budgetary constraints
• Ensures adherence to contractual obligations with the funding source.
• Ensures billing accuracy and timeliness; completes billing procedures for private contracts when necessary.
• Handles client, staff, caretaker, and/or collateral complaints and grievances.
• Conducts regular unit/team meetings with staff.
• Participates in various collateral and community groups to promote agency programs presence within the community, creating community linkages and opportunities.
• Participates in public speaking engagements to promote agency programs and services.
• Participates in agency management meetings and work groups.
• Assists CQI in the development of agency documentation to enhance programming and to meet the requirements of the funding source policies and procedures.
• Works to ensure quality of service and the achievement of program outcome goals.
• Provides direct service to children and families in the absence of assigned staff.
• Manages case assignments to ensure an equal distribution of cases and to maintain the appropriate staff-to-client ratios as outlines by the funding source.
• Ensures adequate client contact is maintained in accordance with specific program guidelines and the minimum required contact hours are achieved each month.
• Ensures staff at all levels are closely monitoring child and client safety and are appropriately responsive to any situation posing a risk to, or by, a client.
• Completes and submits performance appraisals in a timely manner.
• Maintains a positive organizational culture.
• Oversees interns.
  
  

Qualifications

Education:

• Masters in Human Services or related field
  
  

Experience

• 2 years related experience in leadership
  
  

Other

• Valid driver's license and acceptable driving record with OHU required levels of coverage for auto insurance.
  
  

Required Skills

• Proficient computer skills in a Microsoft Windows environment and adaptive skills to expand software application skills as necessary.
• Highly organized, yet flexible, and can handle multiple priorities/projects well, ability to manage tight deadlines.
• Ability to function well in a team environment.
• Demonstrate the ability to correctly identify emotions, and to mirror regulated feelings in a way that promotes emotional and intellectual development (emotional intelligence).
• Ability to demonstrate project management, organizational, analytical, oral, and written presentation skills.
• Ability to respond promptly to customer needs; solicits customer feedback to improve services.
• Resourceful in researching issues and developing solutions with minimal supervision.
• Excellent interpersonal and effective communications skills (verbal, written, and effective documentation, paraphrasing & listening).
• Demonstrated ability to build professional relationships.
• Demonstrated problem-solving and conflict-resolution techniques
• Ability to hold challenging conversations with team members.
• Ability to coach, mentor, verbally track, manage, and develop team members.
• Ability to exercise discretion and ensure confidentiality.
  
  

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The position requires visual and auditory acuity within professionally determined normal ranges, with correction if needed; and manual dexterity sufficient to operate a computer and office equipment, including, but not limited to, the telephone, computer, and copier. The employee is occasionally required to move items up to 50 pounds. The employee works in varied residential environments based on an assigned caseload and may encounter unpredictable clients. While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions. The employee must be able to enter and exit a vehicle or a building without assistance. While performing the duties of this job, the employee may frequently drive an automobile, taking clients to appointments, in the local and regional areas. Occasionally, travel is outside the local area and overnight.

We Invest in You!

• Tuition assistance up to $2500 per year
• Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, and up to 5 paid Sick days annually
• Medical, dental, vision, 403b Retirement, flexible spending accounts, health savings account, and short-term disability options
• Agency paid life up to $50K based on salary
• Voluntary Supplemental Life for Employee, Spouse, and Child(ren)
• Voluntary Legal Plans
• Agency paid long term after 1 year of employment
• Career ladders, professional development, and promotion opportunities
• Free LCSW and LCPC Supervision hours are available in some location.
  
  

A Different Kind Of Employer One Hope United is strong and ready to grow. Are you ready to grow with us?

• 800 talented professionals strong, serving 10,000 children and families in Illinois, and Florida
• Fiscally stable, $70 Million agency-- strong since 1895
• Energetic leadership and a rich community of support
  
  

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in eVerify.

In the spirit of caring for one another and our community, please note that upon accepting an offer of employment from One Hope United, you will be required to share proof of a COVID-19 vaccination. The requirement is subject to accommodation in compliance with applicable laws and regulations.