Job Summary

Essential Duties and Responsibilities

• Manages the CSSO Care Coordinator team
• Manage the referral intake for program daily
• Maintains staff to supervisor ratio of 8:1 (never to exceed 10 Care Coordinators)
• Provides oversight of ( Care Coordination Services Wrap Around) and CCSI( Care
  Coordination Services Intensive)
• Provides oversight of FSP and SFSP services and staff per program guidelines
• Position only supports Pathway programs
• Manages case assignments and intakes in order to ensure an equal distribution of
  cases and appropriate staff-to-client ratios as outlined by the funding source
• Oversees case responsibilities and provides guidance in case planning
• Provides weekly supervision to staff with a focus on Wrap, system of care approach and
  trauma informed
• Reviews all written documents created by staff, such as assessments, treatment planning,
  notes, and other program documentation as required
• Reviews and updates funder policies and procedures according to state requirements,
  training staff on their implementation
• Reviews, ensures consistency and daily filing of case documentation
• Ensures effective management of significant events and crises by staff
• Completes required outcome reports
• Participates in required meetings and trainings with funder
• Provides staff with training, education, ongoing supervision, support, and professional
  development
• Monitors program expenditures to ensure compliance with budget
• Ensures adherence to funder contract
• Ensures billing accuracy and timeliness; completes billing procedures for private
  contracts when necessary
• Handles client, staff, caretaker, and/or collateral complaints and grievances
• Conducts regular unit/team meetings
• Participates in collateral and community groups to promote agency programs and
  presence within the community in order to create community linkages and opportunities
• Participates in public speaking engagements to promote agency programs and services
• Participates in agency management meetings and work groups
• Works with the CQI team to ensure quality of services, the achievement of program
  outcomes and to create documentation to enhance programming and to meet funder
  requirements
• Provides direct service to children and families in the absence of assigned staff
• Ensures adequate client contact is maintained in accordance with program
  guidelines and that the minimum required contact hours are achieved each month
• Ensures that all staff are monitoring child and client safety and are appropriately
  responsive to any situation posing a risk to, or by, a client
• Completes and submits performance appraisals in a timely manner Care Coordination Supervisor