Medical Customer Service Representative

🌟 Ready to Grow Your Career Where You Truly Belong? 🌟

Are you searching for more than just a job? Maybe you're looking for a place where you can expand your skillset, feel genuinely valued, and be part of a diverse team where everyone belongs.

Welcome to Gastroenterology Health Partners – where we're redefining healthcare with a people-first mindset and a commitment to inclusivity, growth, and connection. Here, we’re improving the human experience – not just for our patients, but for every team member who makes it happen.

We’re currently on the lookout for a passionate and experienced Medical Customer Service Representative to join our clinic in New Albany, IN (2630 Grant Line Road).

✅ Full-time opportunity
✅ Prior experience as a Medical Assistant required
✅ Familiarity with medical terminology
✅ Bonus points for prescription management experience

If you're ready to work in a place where your skills are celebrated, your growth is supported, and your voice matters – we’d love to meet you.

Awesome Perks, Just for You!

• Excellent paid time off for a healthy work/life balance.
• We’ve got your future in mind! With our generous 401(k) plan, we’ll help you grow your nest egg with an employer match that makes saving for retirement even sweeter.
• Looking to further your education? We want to help! We offer education reimbursement opportunities, with generous annual support based on your employment status.
• Internal growth opportunities. We want to aide in your training and development.
• Competitive health and supplemental benefits; with FSA and HSA options.
• Love where you work? Spread the word! Refer a friend who’d be a great fit for One GI® and earn a special bonus when they join the team!

Snapshot of Daily Duties:

• Answer and routes call, according to practice standards in an efficient manner (I.e., warm telephone transfer or via the EMR).
• Update basic demographic information when informed of any changes. 
• Obtain, verify, and update health history of patients. 
• Obtain, verify, and update medication list.  
• Manage patient prescriptions as directed by provider. 
• Arrange outgoing referrals as directed by provider. 
• Answer basic patient questions relating to GI conditions, procedures, and medications. 
• Give test results and/or relaying information at the direction of the provider. 
• Review procedure reports to ensure outlined planned is followed.  
• Assist with scheduling office visits, procedures, laboratory tests, x-rays, outpatient testing, hospital admissions and appointments as necessary. 
• Provide patients with the appropriate educational forms, literature, and instruction as directed by the provider.  
• Document patient interaction, patient education, or other communications between staff and the patient which may be pertinent to their treatment. 
• Exercise critical thinking skills when assisting patients with chronic disease states. 
• Ability to recognize when a situation is routine, urgent, or emergent. 

Education and Qualifications

• High School Diploma or equivalent required.
• Previous experience working as a medical assistant preferred.
• Knowledge of medical terminology, anatomy, physiology, and pathophysiology required.