Customer Service Representative

Ready to grow your skills and love where you work?
Looking for a place where you can build your career and be part of a team that actually feels like a team!

At Gastroenterology Health Partners, we are championing the power of inclusivity and a people first mentality. We hope to improve the human experience – from our patients to our colleagues.

If you are interested in joining our culture, we’re looking for a full-time Customer Service Representative for our clinics located in New Albany, IN. Must have previous experience working in a medical office setting and knowledge of medical terminology, previous scheduling experience is a bonus.

A little about us:

Gastroenterology Health Partners is a team of gastroenterologists and allied health professionals with a proven track record of providing excellent care that families can count on. We specialize in treating the full range of digestive diseases and endeavor to provide exceptional care, for every patient, every time.

We are powered by One GI®, a true collaboration of the very best clinical and business minds – which enables us to focus on what’s truly important – our patients.

Awesome Perks, Just for You!

• Excellent paid time off for a healthy work/life balance.
• We’ve got your future in mind! With our generous 401(k) plan, we’ll help you grow your nest egg with an employer match that makes saving for retirement even sweeter.
• Looking to further your education? We want to help! We offer education reimbursement opportunities, with generous annual support based on your employment status.
• Internal growth opportunities. We want to aide in your training and development.
• Competitive health and supplemental benefits; with FSA and HSA options.
• Love where you work? Spread the word! Refer a friend who’d be a great fit for One GI® and earn a special bonus when they join the team!

Snapshot of Daily Duties:

• Answer and routes call, according to practice standards in an efficient manner. 
• Update demographic information in the practice management database. 
• Provide patients with the appropriate forms, literature, and instruction. 
• Document patient interaction, patient education, or other communication. 
• Communicate with referring physician regarding any requests received that are inquiring about dates/times of appointments scheduled. 
• Schedule, reschedule, and cancel routine office visits. 
• Communicate office cancellations, which do not reschedule to the physician’s MA.
• Notify referring physicians of patient appointments or inability to schedule patient.
• Process hospital reports and contact patients for scheduling follow up.

• High School Diploma or equivalent required.
• Previous medical office experience preferred.
• Medical terminology coursework preferred.
• Possess telephone charisma and excellent communication and customer service skills.
• Must demonstrate a friendly helpful manner and individual responsibility and accountability.