What are the responsibilities and job description for the Clerk position at ONE Gas?
Position Description
We are seeking a customer focused and collaborative Customer Service Clerk that will be responsible for performing basic accounting tasks and clerical work related to customer requests. A Customer Service Clerk supports various account functions daily. This position may also handle inbound customer service calls when the call volume is high.
Research and resolve Corporation Commission, Better Business Bureau, and other inquiries and complex problems related to customer accounts.
Responsibilities may include general office duties, electronic and paper database management, special projects, billing issues, account adjustments, and outbound calls concerning customer accounts or inquiries.
Resolve service order exceptions, billing exceptions, meter inventory issues and meter reading exceptions in a timely manner as required by the Audit and Control Department.
Compile, prepare, and/or verify correspondence, customer information, and reports including but not limited to:
Ability to effectively communicate in a respectful and assertive manner
Polished phone demeanor, tone and etiquette is required
Ability to perform in a demanding and changing work environment Ability to multi-task, including interacting with customers while simultaneously documenting calls
Maintain and promote a positive attitude while meeting productivity goals
Comfortable working with computers and web-based applications
Strong organization and time management
Accurate typing
Excellent verbal and written communication
Possess skills to research and problem solve to resolution
Previous Experience In a Customer Service-oriented Role Preferred
Must be 18 years of age
High school diploma or equivalent required
Must be able to work any shifts between the hours of 7am-5pm Monday - Friday, and be available to work overtime as needed
Must pass a pre-employment background check and drug screen
Complete a 180-day probationary period
Working Conditions/ Physical Requirements
This position is in a fast-paced, high volume call center environment
Ability to attend 100% of our paid training program, without absences
Regular, consistent, and punctual attendance
IBEW Union work position
Position Requirements
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.
We are seeking a customer focused and collaborative Customer Service Clerk that will be responsible for performing basic accounting tasks and clerical work related to customer requests. A Customer Service Clerk supports various account functions daily. This position may also handle inbound customer service calls when the call volume is high.
- In office work schedule
- Must live in a one-hour radius of Topeka
- Paid Time Off after probationary period of 180 days!
- Guaranteed Benefits! (Medical, Dental, Vision, and Retirement)
- Tuition Reimbursement!
- 100% Paid training!
- Guaranteed fulltime hours!
- No weekends!
- And this is just to name a few!
Research and resolve Corporation Commission, Better Business Bureau, and other inquiries and complex problems related to customer accounts.
Responsibilities may include general office duties, electronic and paper database management, special projects, billing issues, account adjustments, and outbound calls concerning customer accounts or inquiries.
Resolve service order exceptions, billing exceptions, meter inventory issues and meter reading exceptions in a timely manner as required by the Audit and Control Department.
Compile, prepare, and/or verify correspondence, customer information, and reports including but not limited to:
- Adjustment memos
- Service orders
- Budgets
- Billing adjustments
- Account Research & Breakdowns
- Special project assignment
- Identity theft
- Bankruptcies
- Letters of credit (irrevocable and regular)
- Trusts and Power of Attorney
- Surety bonds
- Customer accounting forms
Ability to effectively communicate in a respectful and assertive manner
Polished phone demeanor, tone and etiquette is required
Ability to perform in a demanding and changing work environment Ability to multi-task, including interacting with customers while simultaneously documenting calls
Maintain and promote a positive attitude while meeting productivity goals
Comfortable working with computers and web-based applications
Strong organization and time management
Accurate typing
Excellent verbal and written communication
Possess skills to research and problem solve to resolution
Previous Experience In a Customer Service-oriented Role Preferred
Must be 18 years of age
High school diploma or equivalent required
Must be able to work any shifts between the hours of 7am-5pm Monday - Friday, and be available to work overtime as needed
Must pass a pre-employment background check and drug screen
Complete a 180-day probationary period
Working Conditions/ Physical Requirements
This position is in a fast-paced, high volume call center environment
Ability to attend 100% of our paid training program, without absences
Regular, consistent, and punctual attendance
IBEW Union work position
Position Requirements
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.