What are the responsibilities and job description for the Welcome Team Manager position at One Community Health?
One Community Health (OCH) is currently seeking a Welcome Team Manager to lead our dedicated receptionist team for a multi-provider, Medical, Dental and Behavioral Health clinic. The Welcome Team plays a crucial role in ensuring that every patient's visit to One Community Health clinic is a positive one. This position is full-time, on-site, and located at our clinic in The Dalles, Oregon. Join us in our mission to advance health and social justice for all members of our community.
As the Welcome Team Manager, you will be responsible for overseeing a team of Receptionists, working collaboratively to provide exceptional patient experiences through efficient patient registration, check-in, medical and dental scheduling, billing, payments, and maintenance of medical records. This position is responsible for ensuring that all aspects of the check-in and check-out process are accurately documented, while maintaining a high level of patient satisfaction and facilitating patient access to care.
Key Responsibilities
- Lead Front Desk team at The Dalles Clinic. Foster a supportive, efficient, and values driven environment for patients & staff.
- Supervise day to day front office operations, including patient registration, check in/ check out, scheduling, & patient payment collection; monitor & maintain smooth and efficient patient flow
- Supervise front desk staff; coordinate staff work schedules, time off, & timecards
- Hiring & new hire training
- Ongoing staff training & QA
- Ensure staff have the resources, tools, and training needed to perform job duties
- Respond to patient questions & concerns
- Monitor & maintain professional appearance of the front desk area of the clinic
- Coordinate closely with medical, dental, behavioral health departments, and call center. Work closely with leaders across the organization to deliver excellent patient care and service.
- Actively participate as Front Desk staff member, performing all daily responsibilities as needed
- Build a culture consistent with OCH mission, vision, and values.
Minimum Qualifications
- 2 years of front desk experience in healthcare
- 2 years of supervisory experience (supervisory experience does not need to be in health care)
- Strong leadership, analytical, and communication skills
- Excellent customer service skills
- Ability to work in a fast-paced office setting
- Attention to detail and organizational skills
- Ability to establish & maintain strong working relationships with patients, staff, and providers
- Ability to work independently, manage multiple projects, and maintain a high degree of professionalism and confidentiality
- Willingness to travel between health center sites, as needed
- High school diploma or GED
Preferred Qualifications
- Associate or bachelor's degree
- Bilingual in Spanish/English
- Experience with Epic EMR
Benefits
- Medical, Dental & Vision Insurance
- Life, Long-Term Disability, Accident, & Critical Illness Insurance
- Empower Retirement 401k
- 200 hours of Paid Time Off (PTO)- Plus 6 paid holidays.
Compensation
- Salary/Exempt: $70,000-$75,000, depending on experience.
- Bilingual Differential: Additionally, we offer $0.75 per hour as compensation for bilingual proficiency in both English and Spanish.
Salary : $70,000 - $75,000