What are the responsibilities and job description for the Referral Coordinator position at One Community Health?
Referral Coordinator
The Referrals Coordinator is responsible for managing and facilitating patient referrals, ensuring seamless communication between healthcare providers, patients, and internal teams. The Referrals Coordinator serves as a key point of contact to ensure timely, efficient, and patient-centered referral processes while supporting overall departmental goals and compliance standards.
Location:
This role is located in Midtown - Sacramento, CA (95811).
Essential Functions
Process Referrals
- Coordinate the authorization and referral process for each assigned referral.
- Process referrals for requested services, ensuring timely and thorough completion.
- Monitor referral request for completeness and take appropriate steps to review, request and obtain additional information when requested services are incomplete or inconsistent with scope of service.
Documentation
- Provide accurate data entry of referral or authorization information into the electronic medical record.
- Send complete information to patient’ insurance (when applicable) and referring specialist in order to coordinate referral.
- Consistently utilize the department’s documentation protocols.
Customer Service
- Demonstrate a caring and interested manner.
- Listen carefully to patient’s questions and concerns.
- Handle telephone calls in a friendly, courteous and sensitive manner.
- Return calls and follows up in timely manner.
- Interacts collaboratively with clinical staff, other ancillary departments, and outside entities (specialist office, insurances, etc.).
- Resolves differences in a spirit of cooperation and creates solutions, which benefits all parties, especially clinic patients.
Referral Tracking and Follow up
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
- Ensure the referral is completed according to the department guidelines and within the appropriate timeframe.
- Make outreach efforts to insurances, patients, specialist office and care team as set forth by department guideline and clinical priorities.
MINIMUM REQUIREMENTS
- High School Diploma or equivalent
- 1-2 years of Referrals Management/care coordination experience
PREFERRED BACKGROUND
- Medical assistant experience is preferred
- Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives. Candidates who demonstrate inclusive thinking and interpersonal awareness help strengthen our commitment to equitable and compassionate care for all.
- Demonstrated person-centered approach and familiarity with trauma informed systems and restorative practices
Reasonable Accommodations
One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require an accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application, please contact us at ochhumanresources@onecommunityhealth.com.
Our Benefits
For more information on the comprehensive benefits we provide, please visit: https://onecommunityhealth.com/careers/recruitment
Additional Information:
We only employ US citizens and non-US citizens authorized to work in the United States in compliance with federal law.