Home Remodeling Call Center Representative

One Call Home Remodeling Group is seeking a Call Center Representative to join our team!

Responsibilities:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Adhering to all company policies and procedures.
• Completing call notes and call reports as necessary and updating them.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Communicating and coordinating with internal departments.
• Other duties as assigned.

Requirements:

• Experience in dealing with the public.
• Excellent written and verbal communication skills
• Positive and professional demeanor
• Ability to work with others in a close manner.

• Good computer skills.
• Good multi-tasking skills.
• Ability to prioritize and multitask

Monday thru Friday 9 to 5 (required)

Job Type: Full-time

Pay: From $18.00 per hour

Work Location: In person

Salary : $18