What are the responsibilities and job description for the Lead Technician position at One Call Concepts Locating Services Inc.?
Utility Locating – Lead Technician
Minimum Requirements: A strong work ethic, ability to come to work everyday, ability to take direction and training.
Experience overseeing utility locating technicians.
Paid training will be provided.
Seeking quality-minded, driven individuals with:
Acceptable Driving Record
A Background Check will be conducted prior to employment
Must pass a pre-employment drug screening
Able to work outside in all weather.
Familiarity with computers.
Able to navigate a computer file system.
Reading comprehension skills
Good written and oral communication skills
Able to participate in a 24-hour, On-Call rotation.
Demonstrate the ability to prioritize work and meet daily deadlines.
Successfully complete our in-house training program.
Able to walk on varying terrain, to include roadside and construction areas.
Able to lift up to 50 lbs. occasionally to access manholes and valve pits.
Work Description:
Work hours are 7 AM – till approx. 4 PM, Monday through Friday. Weekend and After Hours work will be required as needed.
Duties and Responsibilities of Area Managers and Lead Technicians
Dispatch
- Communicate with Dispatch when necessary concerning absent employees and emergency responsibilities
- Adhere to procedures regarding contractor calls/complaints
Field Personnel
- Follow and implement company policies and procedures
- Training of Locators and Lead Technicians
- Vehicle Inspections
- Reassign workload as necessary
- Available 24/7 for AH response
- Effectively manage workloads to complete work
- Communicate regularly with field personnel
- Conduct Audits/Back Checks and review with locator
- Monitor status codes of tickets daily
Office Management
- Order/purchase necessary office supplies, paint, tools, etc.
- Maintain voice mail messaging, respond to phone calls
Customer Relations
- Interact with customer personnel to resolve issues
- Attend meetings with customer and local 811 meetings
Relay information from interactions to appropriate higher levels of management
- Develop relationships within the community/industry to assist in company growth
Contractor Relations
- Respond to all contractor complaints and report findings to the Director of Operations
Reporting
- Damage Reports-Weekly, Individual and Photos
- Incident Reports
- Accident Reports
- Vehicle Maintenance
- Various Monthly Reports (Internal and External)
- Audits/Back Checks
- Reporting is submitted to the applicable Manager, Sr. Manager, or Vice President
Admin
- Use Microsoft Office programs – Outlook, Excel, Word, etc.
- Team Payroll
- Personnel Files
- LTM changes – Area changes, locator accounts
- Use GPS tracking to verify timesheets and monitor use of company vehicles
- Accurate Inventory of equipment
- Interact with local vehicle repair shops and insurance providers
- Submit receipts and/or packing slips to Hanover – vehicle maintenance, expenses, AMEX, etc.
Technical Support
- Laptop, Cell Phone and Air Card issues
- Office equipment – printers, copiers, etc.
- Maintain User Accounts
The responsibilities of our Lead Technicians mimic the duties of the Area Manager except for Disciplinary Action. Lead Technicians do not have the authority to administer our Progressive Disciplinary Action Plan.
Lead Technicians are in place to perform duties in the absence of the Area Manager and assist in the daily management of the team.
Lead Technicians are essentially Area Managers in training.
A Lead Technician will assist the Area Manager during daily team operations. These tasks may include:
- Completing regular locate tickets as needed. (Vacations, Absences, High Volume)
- Assisting locators with difficult and/or lengthy locates
- Complete Audits/Backchecks of completed locates
- Supply reports to the Manager
- Utilize a company email account to communicate with Management, Contractors, and customer(s)
- Use of Microsoft Office programs for reporting
- Fleet Management
- Key Access to the office
- Screening of Tickets
- Daily communication with assigned locators to review Ticket Queues and communicate expected actions
During the Manager’s absence, a Lead Technician may be called on to complete additional tasks ordinarily completed by the Manager, such as:
- Completion of Employee Time Sheets
- Receiving shipments
- Respond to customer and contractor phone calls
- Reassignment of tickets
- Damage Investigations
- Vehicle Accident Investigations
- Attend meetings
Compensation:
Wages will be based on individual experience, with Medical and Dental Insurance provided after 90 days.
Company vehicle to take home daily.
Bonus programs
401K participation is available after 90 days of continuous service.
Salary : $60,000 - $70,000