Senior Operations Analyst

Company: ONDO

ONDO is a venture-backed ethical apparel brand redefining the essentials category with a focus on comfort, quality, and purpose. We’re growing quickly across the U.S. and Asia, and we’re looking for a sharp, entrepreneurial Sr. Operations Analyst to join our New York-based team.

We leverage advanced analytics and technology to create a business with greater growth and consistency than traditional consumer retail companies. The team consists of teammates located in both New York, Seoul and London.

About the Role

We are a venture-backed ethical apparel brand looking for a detail-oriented Senior Operations Analyst to join our growing team. This is a hands-on role perfect for someone who loves organization, data accuracy, and problem-solving. You will be the engine room of our daily operations, ensuring our inventory systems are accurate and our orders are flowing smoothly to customers.

Responsibilities

Inventory Management System (IMS) & Data Entry:

• Serve as the primary administrator for our Inventory Management System (IMS) 
• Manage daily data entry for the entire product lifecycle, including Purchase Order (PO) creation, inventory receiving, and sales order processing.
• Maintain accurate SKU data and Bill of Materials (BOMs) within the system.
• Perform routine system audits to ensure data integrity across all platforms.
• Assist the Operations team with data preparation for monthly inventory reconciliation.

3rd Party Logistics (3PL) & Order Fulfillment:

• Manage daily communication with our 3PL partner regarding shipping plans and order status.
• Troubleshoot and investigate order issues directly within the Warehouse Management System (WMS) and Shopify.
• Track outbound shipments to ensure on-time delivery to customers.
• Monitor daily Key Performance Indicators (KPIs) for the warehouse (e.g., shipping speed, receiving accuracy).

Supply Chain & Planning Support:

• Support new product launches by ensuring inventory is received and processed in the system on time.
• Communicate with manufacturing partners to track production timelines and expected delivery dates.
• Assist in updating monthly forecast models and reports with current sales and inventory data.
• Coordinate inbound freight shipments and ensure all documentation is accurate for customs and receiving.

Qualitifcations

• Must have 3-5 years of experience supporting brand operations within a consumer, DTC, or retail brand environment
• Advanced Spreadsheet Skills: High proficiency in Microsoft Excel and/or Google Sheets, with the ability to manage and analyze data accurately.
• Technical Proficiency: Experience with Shopify, inventory management systems (e.g., Cin7, NetSuite), or warehouse management systems (WMS) is strongly preferred.
• Attention to Detail: Demonstrates a high level of accuracy and diligence in maintaining data integrity.
• Analytical Problem Solver: Comfortable investigating operational issues (such as shipment discrepancies or system errors) and driving effective resolutions.
• Collaborative Mindset: Enjoys working cross-functionally and communicating with team members across global offices, including New York, Seoul, and London.

Expected Salary - $85,000–$105,000 base salary, commensurate with experience.