What are the responsibilities and job description for the Business Development Representative position at Oncourse Home Solutions?
Who We Are
Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 13 utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.
At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.
As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Position Summary
The Business Development Representative (BDR) plays a critical role in driving pipeline growth by identifying, engaging, and qualifying new Utility and Municipal partnership opportunities. This role is responsible for initiating relationships with key stakeholders and generating high-quality meetings that support Business Development Directors in closing complex, long-term B2B2C partnerships. By focusing on outbound prospecting across small and mid-market municipalities, the BDR helps expand OHS’s reach into new markets and accelerates revenue growth. This position is essential to ensuring a consistent flow of qualified opportunities in a multi-stakeholder, consultative sales environment. Success in this role directly contributes to OHS’s ability to scale strategic partnerships and achieve its growth objectives.
Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required.
Responsibilities Include But Are Not Limited To
Experience And Qualifications Of The Role
Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
Join our SUPER Team and Enjoy Amazing Benefits!
Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Interpersonal Savvy - Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Organizing - Can marshall resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Written Communications - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 13 utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.
At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.
As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Position Summary
The Business Development Representative (BDR) plays a critical role in driving pipeline growth by identifying, engaging, and qualifying new Utility and Municipal partnership opportunities. This role is responsible for initiating relationships with key stakeholders and generating high-quality meetings that support Business Development Directors in closing complex, long-term B2B2C partnerships. By focusing on outbound prospecting across small and mid-market municipalities, the BDR helps expand OHS’s reach into new markets and accelerates revenue growth. This position is essential to ensuring a consistent flow of qualified opportunities in a multi-stakeholder, consultative sales environment. Success in this role directly contributes to OHS’s ability to scale strategic partnerships and achieve its growth objectives.
Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required.
Responsibilities Include But Are Not Limited To
- Own and execute outbound prospecting against a defined named account list of utilities, municipalities, and strategic partners, with a focus on small and mid-market municipal prospects.
- Research and identify key decision-makers and influencers, including City Managers, elected officials, Public Works, Utility leadership, and executive stakeholders.
- Conduct high-volume, multi-channel outreach including cold calling, email, and LinkedIn to generate interest and initiate conversations.
- Develop and deliver personalized, account-specific messaging that aligns OHS solutions to prospect needs and priorities.
- Generate and schedule qualified meetings for Business Development Directors with appropriate stakeholders and clear business context.
- Qualify leads based on defined criteria such as fit, need, stakeholder alignment, and timing to ensure high-quality pipeline creation.
- Gather and document key insights from prospect interactions to support effective discovery and consultative sales conversations.
- Maintain accurate and up-to-date records of all prospecting activity, engagement, and pipeline progression in CRM systems (e.g., Salesforce).
- Manage ongoing follow-up and nurture efforts with prospects to advance early-stage opportunities and re-engage dormant accounts.
- Collaborate closely with Business Development Directors to support account strategy, pipeline development, and opportunity progression.
- Monitor and achieve performance metrics including outbound activity levels, qualified meetings booked and held, and pipeline generated.
Experience And Qualifications Of The Role
- 2-4 years of experience in sales, business development, or a related field, with a strong interest and experience in outbound prospecting and pipeline generation.
- Demonstrated ability to communicate effectively, conduct research, and engage prospects through phone, email, and LinkedIn.
- Experience in B2B, partnerships, or regulated industries such as utilities or municipalities is a plus.
- Familiarity with CRM systems and prospecting tools is preferred.
- A resilient, coachable mindset and desire to grow into a business development or sales leadership role are essential.
- Basic familiarity with CRM systems such as Salesforce or willingness to learn
- Comfort using LinkedIn and other online tools for research and prospecting
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) or Google Workspace
- Ability to use email and calendar tools effectively for outreach and scheduling
- Exposure to or interest in learning sales tools such as LinkedIn Sales Navigator, ZoomInfo, Outreach, or similar platforms
- Ability to quickly learn and adapt to new systems and technologies
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent professional experience.
- Recent graduates with relevant internships or exposure to sales, business development, or customer-facing roles are encouraged to apply.
- N/A
Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
Join our SUPER Team and Enjoy Amazing Benefits!
- Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
- Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
- 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
- Generous Paid Time Off: Take the time you need to recharge and relax.
- Education Assistance Program: Invest in your growth and development with our support.
- FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
- Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
- Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Interpersonal Savvy - Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Organizing - Can marshall resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Written Communications - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
Salary : $68,720 - $111,250