Sr. Manager Distribution Operations Center (DOC)

Salary Range:  $160,303 - $213,737
Close Date:  10/30/2026 at  3:00 pm CST
Relocation offered: Yes

About Us:

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 145,000 miles of transmission and distribution lines in Texas.

Position Summary

Manage and direct the day to day operations of the Distribution Operating Center (24X7) operation to ensure the timely and accurate delivery of operations-related services, safety of personnel, timely restoration of service, efficient use of resources, all while maintaining optimum Distribution resources, monitoring OT, IT and Transmission system operating conditions and maintaining effective communication with all involved parties.

This responsibility primarily includes:

• The oversight of day to day system operations and dispatching activities.
• Procedure creation and associated personnel training.
• Management of Oncor’s service restoration efforts during storms and other emergencies.
• The development of proactive operations plans for multiple scenarios.
• Management and continuous development of Oncor’s distribution and transmission grid data models and automated systems.
• Contribute and lead the development, enhancements, and troubleshooting of technology systems that affect operational processes.

Key Roles & Responsibilities

Directly or through others, the incumbent will:

• Lead restoration efforts and coordinate with Distribution and Transmission resources to provide leadership regarding restoration strategy and approach and ensure timely communication with internal and external stakeholders.
• Actively drive contingency planning and pro-active risk mitigation plans.
• Pro-actively partner with System Planning, System Protection, and Distribution Automation groups to inject operational criteria into the plan and standards development process.
• Develop and coordinate operational processes with Transmission Grid Management.
• Ensures employees are trained and developed and procedures are developed as technology expands, system complexity increases, and customer expectations become more stringent.  
• Ensures creation of and guides and promotes employee development plans.
• Promotes safety awareness and directs safety programs.
• Provides budget planning and control.
• Ensure compliance with applicable North America Electric Reliability Corporation (NERC) Critical Infrastructure Protection (CIP) requirements.
• Work closely with internal and external groups to ensure DOC issues are adequately represented.
• Collaborate and engage with cross functional teams within Oncor to develop, enhance, and troubleshoot technology systems that impacts operational processes (storms, load shed, IT integrations, advanced analytics use case design)
• Direct operations in accordance with all applicable regulations, guidelines, Company policies and procedures.
• Develop and implement appropriate staffing plans.
• Other duties as assigned.

Skills

• Strong Interpersonal skills and ability to communicate to all levels of personnel from field to executive.

Education

• High School diploma, GED, or equivalent is required.
• Applicants with a Bachelor’s degree in a science related field (e.g. EE, EET) are encouraged to apply.

Experience

• Bachelors’ degree in science-related field and 6-7 years experience in operations or 15 years work-related experience in operations without a degree.
• Experience in activities involving critical and analytical thinking.
• Previous supervision desired.
• Extensive knowledge of service restoration and System Emergency Operations Procedures.
• Experience dealing with internal and external stakeholders.
• Advanced knowledge in Microsoft Office products.
• Knowledge of Company Policies and Procedures.

Measures of Success

• Successful contribution to Company Goals and Objectives.
• Positive work environment and effective cross functional relationships.
• Effective management of DOC Operations (including but not limited to Distribution, IT and OT systems) to improve grid reliability and pro-active avoidance of system failures.
• Innovative use of systems information for monitoring distribution and transmission grid reliability.
• Minimize safety incidents and accidents.

Benefits:

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee’s success and well-being by offering such things as:

• Annual incentive program
• Competitive health and welfare benefits (medical, dental, vision, life insurance)
• Ability to earn wellness incentives (up to $2,300 in 2026 as an Employee only) and other wellbeing resources.
• 401k with dollar-for-dollar company match up to 6%
• 401k match for student debt program
• Cash balance pension plan
• Adoption Assistance
• Mental health resources
• Employee resource groups
• Tuition reimbursement
• Competitive vacation, 10 company holidays and 2 personal holidays
• Paid parental leave
• Salary continuation for up to 6 months for approved employee illness or injury
• Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.