What are the responsibilities and job description for the Retail Stocking Associate position at Once Upon a Child - Jackson tn?
*Candidates must be able to work weekends as we are a busy retail business*
Summary:
- Customer service is our top priority. Talking, confrontation, and helping customers is an every day thing. Must be comfortable and able to interact with customers.
- Multitasking and working with a sense of urgency. Our environment is fast paced and we are always looking for ways to make our processes even faster. You'll get a good work out in every shift. You are on your feet until break time or clock out time.
- Ability to deal with high stress and high stimulation environment. Our environment has 100 things going on at any given time. Toys going off making sounds, customers needing help, kids yelling, laughing, or screaming. You must be able to work under high stimulation.
- This position is to help us fill our sales floor during peak months. Hanging clothing and placing it where it needs to go in the right size, section, and color will be main tasks.
POSITION PURPOSE
To help promote all aspects of the business including but not limited to buying, selling, pricing, and merchandising. Promote a high level of customer service by ensuring customers are assisted in an enthusiastic, timely, and knowledgeable manner. Assist store management in daily store operations, including the buying of used merchandise.
MAJOR AREAS OF RESPONSIBILITY
1. Exhibit appropriate selling and buying behaviors. Greet customers immediately, determine their needs, and handle all transactions in a professional and enthusiastic manner.
2. Become familiar with products, brands, and prices and make recommendations of products, including their features and benefits, to suit customers’ needs. Maximize sales and customer satisfaction by adding items to the close of the sale.
3. Buy used product, reinforcing the customers’ purchases and sales to the store. Invite customers to return to the store to buy, sell, or trade and promote the image of the store concept.
4. Price and ticket items based on pricing and buying guidelines. Restock store following merchandising plan. Maintain store displays and follow store housekeeping and maintenance standards and procedures.
5. Develop proficiency in operating computerized Point of Sale (POS) and sales tracking systems for all sales transactions, buys, returns, etc.
6. Achieve personal and store sales goals by applying sound customer service and sales protocol.
QUALIFICATIONS
1. Prior retail experience preferred in similar product lines, but willing to train the right candidate.
2. Proven customer service skills required.
3. Ability to work well as a team member, accept constructive feedback, and follow directions.
4. Excellent communication and interpersonal skills.
5. Sales and goal driven.
PHYSICAL REQUIREMENTS
1. Ability to stand and walk for long periods of time, up to 8 hours a day.
2. Lifting up to 40 lbs. without assistance. May involve heavier lifting with assistance of team member(s) or cart/dolly.
3. Bending, rotating, and reaching customary to a retail environment; including receiving, pricing, and stocking/back stocking merchandise.
4. Exposure to typical retail environment conditions and noise levels.
5. Able to operate a computerized sales terminal.
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
- Retirement plan
Work Location: In person
Salary : $10