What are the responsibilities and job description for the ISP Field Technician, Data Center Services Technician position at OnCall Services LLC?
Company Description OnCall Services LLC provides technical support and infrastructure services to internet service providers and data center operators. The company focuses on reliable on-site support, installation, and maintenance to ensure networks and data centers operate efficiently and securely. Team members work closely with clients to resolve issues quickly and minimize downtime. OnCall Services LLC values safety, professionalism, and consistent service quality. The organization offers opportunities to develop hands-on technical skills in fast-paced, mission-critical environments.
Role Description The ISP Field Technician, Data Center Services Technician is a full-time, on-site role based in Richardson, TX. This role involves installing, terminating, and testing network cabling and equipment within data centers and customer sites, following established standards and safety procedures. Responsibilities include performing routine inspections, assisting with equipment moves and racking, monitoring data center environments, and supporting scheduled maintenance activities. The technician will troubleshoot connectivity and hardware issues, document work performed, and escalate complex problems when needed. Daily tasks also include communicating clearly with supervisors, peers, and customers to coordinate work orders, update ticketing systems, and ensure timely completion of assignments.
Qualifications
Role Description The ISP Field Technician, Data Center Services Technician is a full-time, on-site role based in Richardson, TX. This role involves installing, terminating, and testing network cabling and equipment within data centers and customer sites, following established standards and safety procedures. Responsibilities include performing routine inspections, assisting with equipment moves and racking, monitoring data center environments, and supporting scheduled maintenance activities. The technician will troubleshoot connectivity and hardware issues, document work performed, and escalate complex problems when needed. Daily tasks also include communicating clearly with supervisors, peers, and customers to coordinate work orders, update ticketing systems, and ensure timely completion of assignments.
Qualifications
- Strong analytical skills and the ability to diagnose technical issues methodically.
- Hands-on troubleshooting skills for network connectivity, hardware, and basic configuration problems.
- Effective communication skills for coordinating with teams, documenting work, and interacting with customers.
- Practical experience with cabling, including installation, termination, labeling, and cable management in data center or telecom environments.
- Knowledge of data center operations, including equipment racking, environmental monitoring, and adherence to standard operating procedures.
- Basic understanding of networking concepts (e.g., TCP/IP, switches, routers) and familiarity with common tools such as cable testers.
- Ability to work on-site in Richardson, TX, including standing, lifting equipment, and working in racks and raised floor environments as required.
- High school diploma or equivalent; technical certification or coursework in networking, telecommunications, or data center operations is beneficial.
- Commitment to safety, attention to detail, and reliability in following instructions and meeting deadlines.