What are the responsibilities and job description for the Account Executive position at OnCall Physician Staffing Inc?
As an Account Executive at OnCall Solutions, you will play a critical role in driving revenue growth by acquiring new clients and expanding existing client relationships. Building on the core responsibilities of a Business Development Executive, this role combines strategic sales, contract negotiation, and ongoing account management to maximize client satisfaction, retention, and profitability. You will collaborate closely with recruitment, credentialing, and operations teams to ensure seamless fulfillment of locum tenens orders while continuously identifying opportunities to grow client accounts.
Duties and Responsibilities:
New Business Development
- Identify and engage potential clients through targeted email campaigns, phone calls, social media, networking, and other innovative outreach methods.
- Build and maintain a strong pipeline of prospective clients to expand OnCall Solutions’ presence in the locum tenens market.
- Conduct discovery calls and present OnCall’s value proposition to prospective clients, aligning solutions with their staffing needs.
- Negotiate and secure new client agreements, ensuring competitive, mutually beneficial contract terms.
Account Management & Growth
- Serve as the primary relationship owner for assigned accounts, ensuring consistent communication and proactive client support.
- Develop and execute strategic account plans to expand client utilization of OnCall’s services, increasing order volume and revenue.
- Conduct regular business reviews with client stakeholders to assess performance, uncover opportunities, and deepen partnerships.
- Partner with recruitment and credentialing teams to ensure seamless service delivery and quick fulfillment of open orders.
- Actively identify cross-selling and up-selling opportunities within existing accounts to maximize revenue potential.
- Monitor account health, resolve issues proactively, and maintain high client satisfaction and retention levels.
Collaboration and Coordination
- Partner with internal teams—including recruitment, credentialing, and operations—to ensure alignment on client needs and fulfillment priorities.
- Share client feedback and market insights with leadership to inform pricing strategy, service delivery improvements, and growth initiatives.
Technology and Data Management
- Utilize the CRM system to track all outreach, client interactions, order activity, and revenue performance.
- Maintain accurate, real-time reporting of pipeline metrics, closed contracts, client growth, and revenue forecasts.
Performance Goals:
New Client Acquisition: Consistently achieve monthly and quarterly KPIs for calls, emails, meetings, and closed contracts.
Account Growth: Drive year-over-year revenue growth within assigned accounts by increasing fill rates, order volume, and client engagement.
Client Retention: Maintain a high client satisfaction rating and achieve assigned retention targets.
Qualifications:
- Bachelor’s degree preferred, or equivalent experience in sales, business development, account management, or a related field.
- Proven track record in inside sales and client acquisition; experience in account growth and retention highly preferred.
- Exceptional communication, presentation, and negotiation skills with C-level executives and department leaders.
- Ability to manage competing priorities while balancing new business development and account management responsibilities.
- Experience in healthcare/locums staffing is a plus.
Skills and Competencies:
Sales Acumen: Skilled at uncovering client needs, presenting solutions, and driving decision-making.
Relationship Management: Builds trust and credibility quickly with client stakeholders and internal teams.
Growth Mindset: Proactively seeks opportunities to expand client relationships and drive incremental revenue.
Strategic Thinking: Able to develop account growth plans and execute against KPIs.
Collaboration: Works effectively across recruitment, credentialing, and leadership teams to ensure client satisfaction.
- Organization & Execution: Manages multiple accounts, prospects, and priorities with precision.
Industry
- Hospitals and Health Care
Employment Type
Full-time, Remote