Operations Specialist

Job Summary

Onboard Logistics is seeking a dedicated and detail-oriented Operations Specialist to join our growing New York branch. The ideal candidate will play a crucial role in coordinating daily air and ocean export/import activities, ensuring documentation accuracy, shipment tracking, vendor coordination, and seamless customer service. This position requires strong logistics expertise, problem-solving ability, and a commitment to delivering exceptional service while maintaining compliance and operational efficiency.

Duties

• Coordinate daily operations for assigned accounts across air and ocean exports/imports.
• Prepare, review, and process documentation, including commercial invoices and bills of lading.
• Track shipments from departure to arrival, keeping clients informed at every stage.
• Conduct warehouse visits for box counting, content verification, pallet breakdown, and repacking.
• Deliver documents and small packages (up to 25 lbs) to co-loaders when required.
• Research transportation methods and prepare competitive client quotations.
• Manage customer expectations through SOPs, KPIs, and account-specific metrics.
• Handle foreign-to-foreign shipments, OS&Ds, PO entries, and Schedule B inputs.
• Collaborate with internal departments and external partners to ensure smooth service delivery.
• Support continuous improvement initiatives and report non-conformities or risks.
• Perform other operational duties as assigned by management.

Qualifications

• Bachelor’s degree required (Auditor certification preferred).
• 2–5 years of experience in freight forwarding or logistics operations.
• Strong problem-solving skills and ability to address customer issues quickly.
• Proficiency with Microsoft 365 (Excel, Outlook, Teams, Word).
• Systems knowledge: Enaxis, Twiins, and CargoWise (preferred).
• Excellent verbal and written communication skills; bilingual English/Spanish a plus.
• Strong organizational skills with the ability to manage multiple priorities.
• Team player with interpersonal skills and accountability.
• Basic accounting knowledge is desirable.

What Onboard Can Offer You

• A fast-growing company with career growth opportunities.
• Competitive compensation and benefits package.
• A collaborative and supportive team culture.
• Clear leadership visibility and impact on branch performance.
• Opportunities for professional development and advancement.

Job Type

Full-time

Location

New York – NY

Benefits

• Health, dental, and vision insurance
• 401(k) with matching
• Paid time off
• Employee discounts
• Flexible schedule
• Professional growth opportunities

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Onboard Logistics is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Parental leave
• Retirement plan
• Vision insurance

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Experience:

• Operating systems: 3 years (Required)

Work Location: In person

Salary : $50,000 - $55,000