Ocean Export Coordinator

OCEAN EXPORT COORDINATOR

SUMMARY: The Ocean Export Coordinator is responsible for planning and executing logistics requirements necessary for successful ocean export orders to the customer’s satisfaction; ensuring activities are running smoothly.

DUTIES AND RESPONSIBILITIES:

• Handles day-to-day ocean export operations.
• Participate in cross-training to support Ocean, Air, and Ground Import & Export operations, ensuring operational flexibility and continuous professional development.
• Checks freight rates applied by carriers against our service contracts or agreed rates, also include request freight payment when applies.
• Schedules loading appointment with plant and/or customer based on product availability and request the service with the depot / truck company.
• Takes ownership of customer issues and facilitates the timely and effective resolution to achieve customer satisfaction.
• Processes all documents in accordance with carriers, customs and customers in a timely manner and meeting the standards requirements.
• Understands implications and the impact on company revenue.
• Communicates the shipment status, extra charge details and issues to customers, sales, and overseas offices.
• Reviews and daily monitors shipment status reporting ensures all measurements standards are met.
• Understands and is familiar with KPIs/procedures/objectives and act in line with set targets.
• Drives continuous improvement opportunities to lower costs.
• Communicates daily with vendors, carriers, various service providers.
• Communicates with overseas customers or agents to answer inquiries or provide updates.
• Invoices and cost confirmations for proper Job Management.
• Monitors agreed service levels, identifies root cause when targets are not met, and advises management of potential service failures and/or trends.
• Performs other related duties as assigned by management.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School Diploma or General Education Degree (GED) required
• Bachelor’s degree (B.A./B.S.) in a related field or equivalent (preferred)
• Three (3) to five (5) years of related experience or equivalent.
• Hazmat Certification, IATA Certified Training Professional (CTP), Transportation of Dangerous Goods (TDG) Certificate.
• Cargo Wise knowledge is highly preferred.

QUALIFICATIONS:

• Knowledge of logistic/ transportation industry experience or corresponding operations experience.
• Commitment to excellence and high standards
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Acute attention to detail
• Proven ability to handle multiple projects and meet deadlines
• Ability to deal effectively with a variety of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions
• Ability to follow company policy and understand any rules or regulations governing the work being completed and the impact work has on department or company.
• Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.
• Proficient in Microsoft Office.

JOB TYPE: Full-time

BENEFITS:

• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Medical, dental, and vision coverage (Aetna / MetLife)
• 401(k)
• Life and disability insurance
• PTO holidays EID
• Employee assistance programs

WORK LOCATION: In person

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Onboard Logistics is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.