What are the responsibilities and job description for the Senior Specialist - Retail Training position at On?
In short
As a Senior Specialist Retail Training, you will play a key role in shaping the retail training landscape across the East Coast stores. Based in New York, you’ll work closely with Store Leaders, In-Store Trainers, and the East Coast Area Lead to implement learning strategies that drive business results and a premium customer experience. You will report directly to the Retail Training Lead - Americas. With an elevated level of autonomy, you’ll oversee training initiatives across a broader territory, independently managing priorities, executing programs, and directly supporting the growth and performance of our store teams. You’ll act as a strategic partner in fostering a high-performance culture through meaningful training interventions, both in-person and via digital platforms, while traveling regularly to stores across your assigned region.
Your mission
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
Typical cash compensation range for this position inclusive of base bonus: $99,000-$110,000. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation. At On we understand cash compensation is just one piece of your total rewards package.
In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with a industry leading PTO package, and competitive 401k program. Additional perks and benefits include: 11 paid US holidays, corporate office closure between Christmas and New Year, and a plethora of product perks!
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.
As a Senior Specialist Retail Training, you will play a key role in shaping the retail training landscape across the East Coast stores. Based in New York, you’ll work closely with Store Leaders, In-Store Trainers, and the East Coast Area Lead to implement learning strategies that drive business results and a premium customer experience. You will report directly to the Retail Training Lead - Americas. With an elevated level of autonomy, you’ll oversee training initiatives across a broader territory, independently managing priorities, executing programs, and directly supporting the growth and performance of our store teams. You’ll act as a strategic partner in fostering a high-performance culture through meaningful training interventions, both in-person and via digital platforms, while traveling regularly to stores across your assigned region.
Your mission
- Manage the end-to-end execution of the area training strategy across East Coast stores, ensuring consistency, alignment, and impact
- Develop and design a strategic training calendar aligned with business goals, product launches, seasonality, and Premium Customer Service excellence initiatives ensuring relevance and scalability
- Lead the New Store Opening (NSO) and Permanent Store onboarding process ensuring seamless organisation, facilitator coordination and powerful delivery- adjusting as needed to maximise impact
- Provide ongoing coaching and mentorship, developing key behaviors that elevate premium customer service standards and elevated rituals in partnership with the In-Store Trainers and store teams to enhance their performance and impact
- Assess and track store performance, identify capability gaps, and prioritize training needs in collaboration with Area and Store Leaders through our eLearning platform and other training programs
- Facilitate high-impact training sessions across formats: in-store, classroom, and virtual
- Act as a cultural carrier and change agent that is representative of On’s Spirits, culture of learning and development, and overarching mission across your region
- 4–5 years of experience in a retail training manager or area-level L&D role, with increasing levels of scope and responsibility
- Proven track record of leading successful training initiatives across an area with multiple store locations
- Comfortable working autonomously, managing time, priorities, and travel schedules independently
- Skilled in facilitating learning for diverse retail audiences through in-person, digital, and hybrid formats
- Strong data literacy — able to interpret performance metrics and learning feedback to inform training actions
- Passionate about talent development, with a hands-on, collaborative, and coaching-focused approach
- Creative and adaptable — able to develop impactful content with available tools (e.g., Google Suite, Digital Apps)
- Highly organized, proactive, and capable of managing multiple projects across locations simultaneously
- Excellent communication and interpersonal skills; fluent in English (Spanish is a plus)
- Willing and able to travel extensively within the East Coast and occasionally may need to travel within and outside the US (up to 40%)
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
Typical cash compensation range for this position inclusive of base bonus: $99,000-$110,000. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation. At On we understand cash compensation is just one piece of your total rewards package.
In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with a industry leading PTO package, and competitive 401k program. Additional perks and benefits include: 11 paid US holidays, corporate office closure between Christmas and New Year, and a plethora of product perks!
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.