Project Supervisor

Project Supervisor Job Posting

Pay Range: $TBD doe/l

Company Description

On Trac Communications is a privately held company that provides end to end labor solutions for the Fiber Broadband Industry. We provide design and engineering services, aerial and underground construction, in-home fulfillment installations and 24/7 service and maintenance. Our client coverage area is nationwide, and we partner with municipalities, cooperatives, cities, and private ISPs. We emphasize quality, urgency, image, customer experience, and safety through local community partnerships. Working with us means working hard, working collaboratively, and working respectfully in every interaction. We are growing and hope you'll grow with us. Our company offers competitive wages, benefits, training, and a supportive environment in which to learn, grow, and advance your career. After all, if our employees and customers succeed, then so do we. Join our team today!

Position Overview

The Project Supervisor supervises field teams of Broadband Installers and Technicians, overseeing daily tasks and installation activities, ensuring a best-in-class customer experience. The Project Supervisor effectively plans by anticipating potential issues and project needs to accomplish company and client objectives. This position focuses attention on safety, quality, and image, and provides an excellent customer experience while maintaining compliance with established project plans, efficiency, and cost management. This position serves as an assistant to the Project Manager in carrying out these functions.

Essential Duties & Responsibilities

• Responsible for the day-to-day execution and field oversight of Fiber Optic Broadband Installers and Technicians working on our clients' projects including coordination with the Project Manager to achieve project goals while maintaining the highest level of quality, customer experience, safety, and image
• Effectively lead team members by communicating clear expectations and goals
• Accurately track and submit field and daily production data relating to time worked, team productivity, equipment, and materials used to management as appropriate; assists in the development of project reports and research as needed
• Ensure Installers and Technicians have proper materials, supplies, and equipment necessary to complete scheduled work; supervise the warehouse coordinator and material reporting
• In collaboration with the Project Manager, play a key role in orienting new hires, performing quality control inspections, performance evaluations, coaching team members, and ensuring they are fully trained and equipped to deliver projects to the established standards and within the expectations of our clients
• Supports a culture where core values are the foundation of how clients, employees, vendors, and subcontractors all work together in the attainment of client and business goals
• Clean and maintain the interior and exterior of company vehicles and equipment, communicating any performance or maintenance issues to the Manager and Fleet Director
• Assists the Project Manager in resolution of customer concerns and complaints as needed
• Serves as the ‘System Safety Officer’ and as such adheres to driving and safety laws and company policies at all times
• Other projects or duties as assigned

On Trac Communications, LLC offers competitive benefits including medical, dental, vision, life, AD&D insurance, Teladoc, Paid Time Off, and more.

All candidates interested in employment with On Trac Communications, LLC must be legally authorized to work in the United States. On Trac Communications, LLC does not offer sponsorships for current or future employment visas (e.g., H-B1 employment visas).

On Trac Communications, LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Required Skills/Abilities

• High school diploma or equivalent required
• 4 years of previous Fiber Optic Broadband installation (FTTH; IW/OSP) experience preferred
• Aerial and Underground Certifications are required to be completed satisfactorily upon hire
• Strong computer, network, and electronics skills and knowledge; ability to work on a tablet
• Excellent communication skills, both verbal and written, are required; ability to clearly, professionally, and effectively communicate and interpret technical information
• Positive, solutions-oriented attitude with strong analytical and innovative problem-solving skills; ability to organize and prioritize tasks to completion in a fast-paced environment while ensuring attention to detail
• Ability to explain and train complex technical concepts clearly and concisely to diverse audiences
• Ability to develop collegial working relationships with coworkers, clients, vendors, subcontractors, and others
• Current valid driver’s license and ability to remain insurable under the vehicle liability policy
• The selection process includes a comprehensive background investigation
• This is a safety-sensitive position and employees in this position are subject to Controlled Dangerous Substance (CDS) and Alcohol testing
• Ability to work some evenings and/or weekends to meet critical deadlines preferred 
• Ability to respond to emergencies as needed to perform duties of the position

Physical Requirements

• Prolonged periods of sitting, standing, operating, and working with technical equipment and tools
• Ability to drive a vehicle for extended periods
• Must be able to work in a non-climate-controlled environment & inclement weather
• Ability to utilize hand tools, identify wire size/color, and accurately utilize measuring devices
• Ability to complete tasks with small components and wires
• Must be able to perform physical activities that require considerable and sustained use of your arms, legs, and moving your entire body, such as climbing, lifting, balancing, walking, stooping, sitting, standing, lifting/handling of materials up to 75lbs, and safely negotiating elevated work and small spaces; must be able to wear required PPE