Circle Square Cultural Center and Town Square Manager

Job Summary/Overview

The Circle Square Cultural Center and Circle Square Commons Town Square Manager is responsible for overseeing the strategy and successful execution of all entertainment and events at the Cultural Center and Town Square. This role focuses on maintaining a consistent, high-quality calendar of events for residents and non-residents, and on ensuring the technical and operational readiness of both venues.

Essential Duties and Responsibilities

The following statements describe the principal functions of this position and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may be expected to perform other duties as assigned, including working in different areas to cover absences or balance the workload. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Researches, recommends, and collaborates with the Cultural Center Director to determine the most desirable lineup, targeting specific demographics within budgetary guidelines.
• Makes recommendations to the Cultural Center General Manager on performer contract offers, including production riders, and ensures all mutually agreed-upon contracts are authorized and signed.
• Serves as the primary point of contact for booking agents and performers to coordinate all logistical, production, and technical requirements.
• Coordinates with the Cultural Center Director on all financial aspects (performer fees, ticket sales, related general operations) and provides reports for event revenue/expenses to the Cultural Center General Manager.
• Responsible for the successful, start-to-finish execution of all shows, meetings, and events, including final wrap-up details, and providing on-site management for all scheduled events.
• Organizes and manages the technical production of events, including A/V, lighting, sound, room setup, catering coordination, and scheduling outside technical vendors/subcontractors.
• Collaborates with the Cultural Center General Manager to attract third-party bookings for Cypress and Live Oak Halls, the Town Square, and the Cultural Center buildings.
• Oversees ticket sales for events and is responsible for appropriate staffing during designated hours for sales, events, and facility operations.
• Directly supervises assigned employees, including interviewing, hiring, and training staff; planning, assigning, and directing work; appraising performance; rewarding, counseling, and disciplining employees; and addressing complaints. Carries out supervisory responsibilities in accordance with company policies and applicable laws.
• Coordinates with all company departments (and other community facilities) as needed for event requirements and existing resident events.
• Must maintain schedule flexibility in keeping with entertainment venue requirements, to include nights, weekends, late hours, and early mornings.
• Performs all duties in adherence to OTOW standards, strives to maintain a safe working environment, and maintains a positive and professional demeanor toward all residents, visitors, and co-workers.
• Performs other duties as assigned.

Qualifications (Education, Experience, Technical Skills)

Education and Experience:

• Bachelor’s Degree or equivalent experience required.
• Minimum of 3 years of experience in event planning, venue management, or the entertainment industry for a similar type and size organization required.
• Minimum of 3 years of experience managing a diverse range of personnel and activities required.
• Experience running and troubleshooting current audio/visual equipment required.
• Technical experience in the entertainment industry is preferred.

Skills and Knowledge:

• Extensive technical operating knowledge of audiovisual systems (sound, lighting, various presentation types) is required, including proven experience with current A/V equipment.
• Excellent proficiency in the Microsoft Office suite required.
• Working knowledge of online event ticket systems or the ability to learn quickly.
• Familiarity with accounts payable processes and software.
• Proven ability to organize, prioritize, schedule, and multitask in a highly systematized and detailed manner.
• Exceptional customer service and communication skills.
• Strong project management capabilities and ability to analyze situations and identify solutions.

Personal Attributes:

• Strong interpersonal skills and the ability to communicate and manage well at all levels of the organization.
• High level of integrity, honesty, and dependability with a strong sense of urgency and results-oriented.
• Team builder, team player, self-motivated, and possessing a strong work ethic and emotional intelligence.
• Willingness to continuously improve skills, handle feedback constructively, and take on different roles or responsibilities
• Commitment to diversity, equity, and inclusion