Systems Service Advisor

Company Overview

Founded in 1982, On-Target Supplies & Logistics, Ltd. is a regional supply chain logistics management firm serving global customers with international responsibilities. For over 35 years, we’ve partnered with some of the world’s largest companies to design, implement, and manage customized logistics and transportation solutions—helping them achieve a competitive edge in today's global marketplace. Our success is built on delivering consistent, value-added services through our greatest asset: our people.

Our mission is to develop and grow a team of well-trained, motivated, and customer-service-oriented professionals in a dynamic, creative environment. We are committed to providing high-quality products and services efficiently, ensuring complete client satisfaction. We strive for strong financial performance through sound management practices and embrace our responsibility to support and enrich the communities we serve.

Position Overview

The Administrative Assistant is responsible for managing a variety of office operations, including scheduling, correspondence, communications, and administrative support. This role supports both internal teams and external customers, ensuring smooth day-to-day operations and high standards of service.

Key Responsibilities

• Serve as the first point of contact by answering incoming calls, directing inquiries, and greeting scheduled visitors.

• Coordinate meetings and conference calls: schedule appointments, prepare agendas and materials, reserve rooms, and record meeting minutes.

• Compose and proofread professional correspondence, presentations, business documents, and mass communications (e.g., emails, faxes, mailings).

• Process and distribute incoming mail and coordinate outgoing correspondence.

• Support office operations with administrative tasks and special projects as assigned by the Director of Office Administration.

• Provide customer support for electric service issues including metering, installations, billing concerns, and outage inquiries.

• Dispatch service orders to appropriate personnel and track progress to resolution.

• Log customer interactions daily, ensuring accurate documentation of service issues and responses.

• Communicate with municipalities, builders, and customers to address electric service guidelines and resolve service-related issues.

• Respond to escalations, including emergency and storm-related service interruptions.

• Ensure timely and accurate completion of service orders in accordance with regulatory and market requirements.

Qualifications

Minimum Requirements:

• High School Diploma or GED (some college or technical training preferred)

• 3–5 years of experience in an administrative assistant or office support role

• Typing speed of at least 50 words per minute

• Excellent telephone etiquette and call-handling skills

• Experience managing complex schedules and calendars

• Proficiency in Microsoft Office (Word, Excel, PowerPoint); Outlook a plus

• Strong internet navigation and general tech aptitude

Preferred Skills:

• Highly organized with excellent attention to detail

• Strong written and verbal communication skills

• Able to multitask and manage competing priorities

• Demonstrated ability to handle confidential information with professionalism

• Comfortable in a fast-paced, deadline-driven environment

• Customer-service mindset with strong interpersonal and listening skills

te them in a timely manner