What are the responsibilities and job description for the Lending Support Specialist position at On Tap Credit Union?
Location: Golden, CO
Work Arrangement: On-site
Employment Type: Full-Time, Non-Exempt
Pay Range: $25.00 - $28.00 per hour, depending on experience
Join a Team That's Built on Kindness, Engagement, and Genuine Service
At On Tap Credit Union, we're passionate about making a positive impact on our members, our teammates, and our communities. We're looking for a detail-oriented, organized professional to join our Consumer Lending team as a Lending Support Specialist.
If you enjoy solving problems, working behind the scenes to ensure loans are processed accurately, and providing exceptional support to both members and teammates, we'd love to meet you.
What You'll Do
As a Lending Support Specialist, you'll play a key role in supporting the lending process from funding through lien perfection and ongoing loan maintenance. Responsibilities include:
- Process vehicle titles, lien perfection, and lien releases accurately and efficiently.
- Administer electronic title processing and resolve title exceptions.
- Manage ancillary products including GAP, Warranty, Auto Insurance, and Collateral Protection Insurance (CPI).
- Serve as the primary contact for insurance companies regarding total loss and damage claims.
- Prepare loan documentation and funding packages.
- Process loan maintenance requests including payment changes, skip-a-pay requests, rate adjustments, and extensions.
- Maintain accurate loan files and electronic records.
- Research and resolve loan and title-related issues.
- Provide outstanding service to members and internal partners.
- Support lending and branch teams with backup loan processing.
- Ensure compliance with all applicable regulations and internal policies.
What We're Looking For
Required Qualifications
- High school diploma or equivalent
- Minimum two years of banking, credit union, or financial services experience
- Strong organizational skills and exceptional attention to detail
- Excellent verbal and written communication skills
- Ability to manage multiple priorities while maintaining accuracy
- Personal smartphone capable of supporting current iOS or Android operating systems
Preferred Qualifications
- Consumer lending experience
- Knowledge of vehicle titling and lien perfection
- Experience with MeridianLink, Origence, Symitar, or similar lending platforms
- Proficiency with Microsoft Office
Why You'll Love Working at On Tap
At On Tap Credit Union, we believe our people make the difference. We offer:
- Competitive hourly pay
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Generous Paid Time Off
- Paid holidays
- Professional development opportunities
- Supportive team environment
- Opportunities for career growth
Most importantly, you'll become part of a culture built around our K.E.G. of Excellence:
Kind – We care deeply about our members and one another.
Engaged – We collaborate, grow, and take ownership.
Genuine – We lead with honesty, humility, and authenticity.
If you're ready to join a team that values exceptional service, teamwork, and continuous improvement, we'd love to hear from you.
Apply today and help us create remarkable experiences
On Tap Credit Union is proud to be an Equal Opportunity Employer who provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability veteran status, pregnancy, sexual orientation or any other characteristic protected by law.
Salary : $25 - $28