Manager

Position Summary:

Responsible for day-to-day operations. Requires a keen understanding of delivering outstanding customer service, employee management, scheduling and job costing, team building and ability to think under pressure. Also will require ability to work alone.

Hold ultimate responsibility for getting the job done and ensuring outstanding performance and operational efficiency. Perform leadership role in ensuring and improving quality control, fostering positive relations with customers, partners, and staff.

Necessary Skills:

Position requires strong leadership abilities, and ability to work with a variety of different people. Position may require travel as required. It also may require work on weekends and evenings to solve pressing corporate issues. The position will hold significant responsibility in the company, thus demands strict honesty, integrity, and maturity when dealing with the company’s management, employees and customers.

Responsibilities:

• Production:
• Manager will be the primary production resource in the West Coast market.
• Manager is responsible for getting the work completed as assigned.
• Manager is responsible for ensuring all jobs are completed within the forecasted labour hours or if not, addressing the underlying issues.
• Any jobs which go over forecast should be brought to the attention of senior management and reasons given.
• Manager will promptly close off work, included any notes, so the jobs can be promptly billed.

• Customer Standards - ensure that for every job all the customer service processes are being followed.
• Allocate our resources such that we arrive on time, in uniform, and take care of the customer’s needs.
• Insure that all paperwork/ticketing is completed, sign off by customer on pick-up and delivery, and copy left with each customer including tags etc.
• We achieve a high degree of customer satisfaction
• You personally take responsibility to solve problem customers. As Manager, roll position includes the job of “Fire Chief” to resolve pressing issues relating to the operation of the business.

• Manage the Business: Above all, get the job done to make money for the company.
• Follow corporate accounting policies, tracks expenses, improve efficiency and control costs. Manager is accountable for all costs incurred for operations and is expected to constantly review opportunities for cost savings including reducing employee expenses and other operational expenses.
• Most importantly, Manager is expected to operate business like his own, maximizing opportunities with customers, and shrewdly controlling the costs of production. Notify senior management of any issues which affect Productivity which cannot be immediately resolved.
• Manage all Jobs at or below budgeted hours

• Employee Management: Starting out, Manager will be responsible for managing only himself. As the company grows, Manager will be expected to handle the on-going management of new production resources. Ensure Drapery Cleaning Specialists are empowered, motivated and skilled in delivering excellent customer service and achieving the goals as defined by the company.
• Responsible for monitoring job quality, continual improvement, and managing discipline within staff including identify training requirements, writing up discipline reports, and ensuring all members of the team understand our passion for great service.
• Manage employee hours to minimize Over Time hours and ensure hours are spent productively.
• Ensure that we conduct comprehensive training for new hires and a continuing education program for existing employees. Karen responsible for training on procedures and H/R related issues. Manager is responsible for technology and production training.
• Provide the necessary support, coaching and counseling to allow the day-to day operations of the teams to run smoothly.
• Ensure that all aspects of the company health and safety programs are understood and communicated to all company staff members

Pay: $26.00 - $28.00 per hour

Benefits:

• 401(k)
• Paid time off

Application Question(s):

• Requires California Contractors License- C-61/D-52 — Window Coverings

Work Location: In person

Salary : $26 - $28