What are the responsibilities and job description for the Inside Venue Ops Manager-FIFA World Cup 26™ position at On Location?
Role Summary:
On Location has been appointed as the Official Hospitality Provider of the FIFA World Cup 26™. As the Inside Venue Ops Manager, you will play a vital role in supporting the delivery of On Location’s hospitality program at your assigned stadium. Working closely with the Venue Manager and Deputy Venue Manager, you will help ensure that operational plans are executed smoothly, stakeholders remain aligned, and FIFA’s standards of service are consistently met.
This position is ideal for individuals with event operations, guest services, or venue experience who thrive in high-energy environments and want to contribute directly to the success of the world’s biggest sporting event.
Key Responsibilities:
- Support the Venue Manager, Deputy Venue Manager and hospitality teams with event-time hospitality operations across lounges, suites, and potentially external hospitality villages.
- Act as a point of contact on the ground for hospitality staff, vendors, and stakeholders needing quick support or direction.
- Assist with hospitality space setup and readiness checks, ensuring all areas meet FIFA and On Location standards.
- Greet and guide hospitality guests, staff, and partners, providing wayfinding and resolving small issues before they escalate.
- Monitor venue flows, including entrances, lounges, catering areas, and premium seating access points.
- Track and report real-time updates to the Venue Manager via event logs, radios, or dashboards.
- Escalate operational challenges (guest service, access, logistics) promptly to ensure seamless resolution.
- Support vendor and staffing coordination, ensuring shifts are covered and hospitality services remain uninterrupted.
- Assist with post-match wrap-up tasks, including hospitality area breakdown, reporting, and guest feedback capture.
Experience/Qualifications Needed:
- 5 years of experience in event operations, venue coordination, or hospitality roles (sports or large-scale events a plus).
- Familiarity with stadium or live-event environments and an understanding of guest service operations.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Comfort with project management tools (e.g., Excel, Smartsheet) and reporting systems.
- Effective communicator with the ability to work across diverse teams and stakeholders.
- Detail-oriented with a proactive, problem-solving mindset.
- Flexibility to work evenings, weekends, and extended hours during event build and delivery.
- Occasionally lift and/or move up to 20 lbs. with or without reasonable accommodation (modify based on country form of measurement)
- The ability to remain in a standing position for extended periods, except where sitting is permitted by law or reasonable accommodation is required.
- Conversational English as a minimum
- Legally able to work with no assistance in sponsorship in venue location.
- Ability to pass Accreditation process.
*This role will be paid as a weekly rate, based on 40 hours per week.
