What are the responsibilities and job description for the Field Service Engineer position at Ompi of America Inc?
Job Description – Field Service Technician/Engineer/Specialist
The Specialist is responsible for on-site machines installation, commissioning, closing (i.e. complete SAT operations) and general assistance (i.e. Service tasks) as well as pre-configure those and test in front of the customer in Italy (i.e FAT execution). Providing great customer service is key to his/her role.
Primary tasks
- Execute SATs activities (in case also FATs);
- Execute planned and corrective maintenance;
- Execute service assignments and modifications of machines at the site of costumers with an eye to reestablishing customer’s production as soon as possible;
Role model
The Specialist is Engineering’s representative in meeting with the customer and s/he is responsible for ensuring the highest possible level of customer satisfaction in his/her deliveries. More particularly, the Specialist is a representative for Stevanato Group values, ethical standards and quality standards both towards customers and colleagues.
Education
Mechatronic\Telecommunication\Electronics\Computer Science Engineer (bachelor’s degree – technical)
Competence- and experience profile
- Machine worker, automation technician or similar background;
- At least 3-5 years’ experience in service;
- Electro-mechanical proficiency;
- PLC and Automation experience;
- Microsoft Office;
- Ability to work alone and under stressing conditions;
- Independent and flexible.
Travel
Willingness to travel in the US with short notice and act as 24/7 supports (in planned shifts);
Availability for international travel (especially Europe for training and South America for maintenance tasks)
Geographical area
Indianapolis Area, near major airport
Salary : $35 - $42