What are the responsibilities and job description for the Service Desk Analyst position at Omniscius Consulting?
Our client is seeking Service Desk Analysts to provide IT support for a client based in the greater Washington, DC area.
Responsibilities:
Resolve technical issues through various communication channels.
Install, maintain, and troubleshoot IT hardware and software.
Document and manage customer requests using ticketing systems.
Provide exceptional customer service and technical support.
Qualifications:
Bachelor’s Degree or equivalent.
2-5 years of IT support experience.
Strong troubleshooting, problem-solving, and customer service skills.
Active DoD Secret Clearance.
- When joining, you must possess an IAT level II certification in ACTIVE status:
- CCNA Security, CySA , GICSP, GSEC, Security CE, CND or SSCP
