Project Manager – Fulfillment

Job Purpose

The Project Manager is responsible for the setup of new customers and the ongoing management of customer projects for our Print and Fulfillment services. Acting as the primary contact for both external and internal customers, this role ensures that all expectations are met or exceeded in a cost-effective and timely manner. Responsibilities include advocating for the customer within product teams, focusing on customer satisfaction, product improvement, and providing technical solutions to meet customer needs.

Essential Duties And Responsibilities

• Manage the onboarding of new customers through internal and external kickoff meetings; using designated tools to gather new customer information.
• Review and plan project schedules to ensure efficient workflow through teams and to avoid errors and delays.
• Create and update job tickets with accurate project specifications.
• Work with outside vendors to complete projects on time and to specification.
• Communicate with internal and external customers, troubleshoot and resolve problems, and provide suggestions to enhance the customer’s project.
• Emphasize the need for quality in the work performed by the team, proactively seeking improvements, and developing and documenting processes.
• Support and enhance customer service to continually higher levels, always looking for ways to benefit end users.
• Conduct monthly pricing procedure based on customer established pricing structure.
• Understand customer needs and recommend ways our products and services can support/benefit those needs; including running reports, determining ideal inventory levels, and monitoring inventory levels.
• Collaborate with team members to proactively seek new and better ways to perform job tasks.
• Understand product specifications and production processes to ensure established guidelines are followed.
• Perform other duties as assigned.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required, but is not meant to be all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

• Bachelor’s degree in related discipline; or combination of related education and experience.
• Proficient in MS-Word, MS-Excel, Acrobat, email software, Windows operating systems.
• Ability to learn new software quickly.
• Ability to balance multiple projects, while making quick decisions through troubleshooting.
• Ability to work cross-functionally through the company.
  
  

Desired Skills

• Experience with cross-media products, print and digital.
• Experience with order fulfillment processes and understanding of terminology.
• Ability to learn new software quickly and self-teach.
• Experience working in a collaborative environment.
• Familiarity with shipping procedures and terminology.
• Experience with Order Management System (OMS) and Warehouse Management System (WMS).
• Reading, writing, and calculating
• Interpersonal skills
• Reasoning/analysis
• Work with minimal supervision.
  
  

Equipment/Tools Used

• Personal computer (company-provided), phone, calculator, Microsoft Office Suite, Customer relationship management software (CRM - Salesforce).
  
  

Physical Requirements

• Light work (lift 10 lbs): Occasional – Office equipment and supplies
• Medium work (lift 15-25 lbs): Occasional – Boxes of manuals, books, etc.
  
  

Travel Frequency

• Minimal (Customer visits)
  
  

Required Testing

Pre-employment: Omnipress is a drug-free workplace. Applicants being considered for hire must pass a drug and alcohol test before beginning work. Refusal to submit to testing will result in disqualification from further employment consideration.