What are the responsibilities and job description for the Live Chat Agent position at OMNICOMMANDER INC?
Live Chat Agent
Santa Rosa Beach, FL
Resumes must be submitted in English
No Third Party Recruiters Please!
OMNICOMMANDER, Inc. is the fastest-growing startup in the financial technology space. We have been named an Inc. 5000 company for three consecutive years. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America.
OMNICOMMANDER is the industry leader for digital branches, marketing, and cybersecurity, along with providing a comprehensive suite of digital solutions for financial institutions (FIs). For the first time in history, FIs can partner with a single company to create, host, and manage their Digital Branch within one complete ecosystem. The Live Chat Agent role is an on-site, in-office, be-around-other-humans position in our Santa Rosa Beach, FL office.
Why You’ll Love Working Here
- Be part of a fast-growing fintech company with a fun, supportive culture.
- Competitive pay and comprehensive benefits, including company-paid holidays, PTO, an additional day of birthday PTO, company-paid life insurance, and 401(k) with employer match
- Global team with offices in Tennessee, Florida, and Bogotá, Colombia.
Key Responsibilities
- Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluate customer interactions and issues to Live Chat Manager when appropriate
- Create relationships with new customers to better understand and meet their needs
- Respond with empathy to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promote interest in client products and services
- Consistently achieve established standards of the position
- May assist with overflow work and other duties as needed
Job Requirements
- Maintain regular and predictable attendance
- Self-starter who can work cooperatively with others
- Strong work ethic with the ability to work independently as well as collaboratively within a team
- Positive attitude and professional demeanor
- Articulate and well accustomed to a client-facing role
- Ability to compose professional emails
What we are looking for
- High School Diploma or equivalent with at least 2 years in either a call center or customer service environment
- Experience in the financial services a plus
- Typing and multitasking skills.
Benefits: (waiting period may apply)
- Company Paid Holidays
- PTO Days (Paid Time Off)
- PTO Day for your birthday
- Medical Insurance
- Dental & Vision Insurance
- Company Paid Life Insurance
- 401(k)
Job Type: Full Time
A criminal background check is required
US Work Authorization is required
#ControlEverything #SURFA
Hours of Operation for this role: 8 a.m. to 5 p.m. Daylight Saving Time might apply.