Sr. Director, Product Operations

Senior Director, Product Ops

Reports to: VP, Product Operations Location: Pittsburg or Austin or Santa Clara

Position Summary

We are looking for a Senior Director, Product Ops, to join our team as Omnicell transforms medication management across all settings of care. To achieve this goal, we are looking for a strong operations leader who can connect strategy to data-driven execution.

The ideal candidate brings a blend of strategic leadership and disciplined program execution ensuring high standards in delivery; someone who can drive business outcomes for a modern product organization focused on insights, scalability, and efficiency.

Key Responsibilities

Lead Program Management Excellence and Cross-Functional Collaboration

• Serve as the executive liaison across Product, Engineering, Sales, Customer Success, Finance and Manufacturing/Ops to align on project outcomes and metrics.
• Oversee strategic product and cross-functional projects, ensuring clear scope, measurable outcomes, and execution discipline through standardization of stage gates, readiness reviews, and performance tracking.
• Implement program governance frameworks to anticipate risks, remove roadblocks, and communicate program status to senior leadership clearly and consistently
  
  

Build Scalable Data Tooling for Insights & Decision Support

• Oversee integration and optimization of product lifecycle and analytics tools (roadmaps, telemetry, CRM, ServiceNow and BI platforms).
• Build and maintain dashboards and reporting frameworks to provide visibility into product performance, roadmap health, and customer outcomes.
• Use data to optimize planning, execution velocity, and value delivery, from concept through launch, sustainment, and retirement. Embed metrics and analytics into governance processes to enable fact-based decision-making and faster iteration.
  
  

Team Leadership

• Build and lead a high-performing team, ensuring clarity of mission, role accountability, and professional growth.
• Establish a center of excellence for operational best practices, data analytics, and program execution.
• Coach and develop talent to strengthen strategic thinking, data literacy, and operational rigor across the organization.
• Shape a culture of collaboration, transparency, and continuous improvement, empowering teams to act with ownership and impact.
  
  

Strategic Impact and Organizational Effectiveness

• Continuously assess and optimize execution effectiveness across programs and initiatives.
• Use data and analytics to identify bottlenecks, improvement opportunities, and efficiency gains across the product organization.
• Communicate outcomes and impact clearly to executive stakeholders—linking operational performance to business growth.
  
  

Qualifications

Experience:

• 15 years of experience in Product Operations, Program Management, or Strategy within a technology-driven organization (SaaS, enterprise software, or similar).
• Proven track record leading data-informed product or business operations at scale — translating analytics into actionable strategy.
• Demonstrated success overseeing complex, cross-functional programs and driving measurable business outcomes across product, engineering, and commercial teams.
• Experience designing and managing product operating models that connect strategy, execution, and performance measurement.
• Strong understanding of product lifecycle management, go-to-market readiness, and business performance metrics (ARR, retention, adoption, margin, etc.).
• Strong fluency in data analytics, KPI frameworks, and performance dashboards for product and program management.
• Ability to evaluate and optimize processes, tools, and governance structures that enable efficiency and insight. Hands-on experience with analytics and business intelligence ecosystems (e.g., Salesforce, Tableau, Looker, Power BI, Gainsight, Jira, Aha!, or similar tools).
  
  

Leadership & Influence

• Executive presence with the ability to influence senior stakeholders and drive alignment across Product, Engineering, Finance, and GTM leadership.
• Strategic thinker with a data-driven mindset and deep understanding of how to translate insights into operational excellence.
• Exceptional ability to simplify complex data into clear narratives and recommendations for executives and cross-functional teams.
• Demonstrated ability to foster collaboration, accountability, and continuous improvement across diverse teams and initiatives.
• Skilled in leading organizational change, embedding data literacy, and building cultures of evidence-based decision-making.
  
  

Education

• Bachelor’s degree in Business, Engineering, Data Analytics, or related field preferred; MBA or equivalent preferred.
• Additional certifications in Program Management, Agile, or Product Management a plus.