What are the responsibilities and job description for the Commercial Process Excellence Engineer position at Omnicell?
Job Title: Commercial Process Excellence Engineer
Location: Cranberry, PA, Austin, TX or St Petersburg preferred. Open to remote for the right candidate across the USA.
Department: Customer Experience Transformation
Reports to: Sr Director, Strategic Initiatives
Why Join Omnicell?
At Omnicell, we’re transforming the way care is delivered by helping healthcare organizations operate more efficiently and effectively across the entire medication and supply chain. As a Commercial Process Excellence Engineer, you’ll play a critical role in improving how we deliver value to our customers—from quote to booking, through implementation, service, and renewal.
This is an opportunity to apply industrial engineering and Lean Six Sigma principles to real-world commercial challenges, partnering across Sales, Operations, Finance, Customer Success, and Systems teams to design scalable, customer‑centered processes that improve speed, predictability, and experience. If you enjoy turning complexity into clarity and driving measurable impact, this role offers meaningful influence and growth.
What You’ll Do
Purpose: Improve commercial velocity and customer experience by designing, optimizing, and sustaining end‑to‑end commercial processes.
As a Commercial Process Excellence Engineer, You Will
Basic Qualifications
At Omnicell, success isn’t just about what you achieve—it’s about how you achieve it. As a Commercial Process Excellence Engineer, you will demonstrate our Elevate Behaviors by:
Location: Cranberry, PA, Austin, TX or St Petersburg preferred. Open to remote for the right candidate across the USA.
Department: Customer Experience Transformation
Reports to: Sr Director, Strategic Initiatives
Why Join Omnicell?
At Omnicell, we’re transforming the way care is delivered by helping healthcare organizations operate more efficiently and effectively across the entire medication and supply chain. As a Commercial Process Excellence Engineer, you’ll play a critical role in improving how we deliver value to our customers—from quote to booking, through implementation, service, and renewal.
This is an opportunity to apply industrial engineering and Lean Six Sigma principles to real-world commercial challenges, partnering across Sales, Operations, Finance, Customer Success, and Systems teams to design scalable, customer‑centered processes that improve speed, predictability, and experience. If you enjoy turning complexity into clarity and driving measurable impact, this role offers meaningful influence and growth.
What You’ll Do
Purpose: Improve commercial velocity and customer experience by designing, optimizing, and sustaining end‑to‑end commercial processes.
As a Commercial Process Excellence Engineer, You Will
- Map and analyze current‑state customer journey processes, identifying bottlenecks, handoffs, and failure points across the commercial lifecycle (quote to cash and beyond).
- Conduct root‑cause analysis to uncover systemic drivers of friction and variability, translating insights into practical, scalable improvements.
- Partner with business and system owners to define, test, and implement future‑state process designs aligned to the Commercial Excellence framework.
- Apply Lean Six Sigma, and industrial engineering techniques to reduce cycle time, eliminate waste, and improve process predictability and quality.
- Create clear, visual process documentation (e.g., swimlane diagrams, value stream maps) and present data‑driven recommendations to senior leadership.
- Support performance tracking by defining KPIs, contributing to dashboards, and ensuring improvements are measurable, sustained, and embedded in daily operations.
- Collaborate cross‑functionally and regionally to share best practices, drive consistency, and enable scalable process excellence across Omnicell.
Basic Qualifications
- Bachelor’s degree in Industrial Engineering, Business, Operations Management, or a related discipline.
- 3 years of experience in process improvement, operational excellence, or business transformation roles.
- Lean Six Sigma Black Belt (or equivalent certification and demonstrated experience).
- Strong analytical, problem‑solving, and process visualization skills.
- Proven ability to influence and communicate with stakeholders at multiple levels of the organization.
- Experience in a B2B healthcare technology or life sciences environment.
- Familiarity with commercial systems such as Salesforce, Conga, Gainsight, or similar platforms.
- Exposure to design thinking or customer journey mapping methodologies.
- Advanced proficiency with tools such as Power BI, Minitab, Visio, Lucidchart, and Excel.
At Omnicell, success isn’t just about what you achieve—it’s about how you achieve it. As a Commercial Process Excellence Engineer, you will demonstrate our Elevate Behaviors by:
- Collaborate: Partnering across Sales, Operations, IT, and Customer teams to design end‑to‑end solutions that work in practice, not just on paper.
- Inspire: Using data, visuals, and storytelling to align stakeholders around change and continuous improvement.
- Develop: Continuously sharpening your process excellence expertise while sharing best practices with peers.
- Execute: Turning analysis into action, driving disciplined implementation and measurable results.
- Impact: Challenging the status quo to improve customer experience, commercial speed, and business outcomes.