What are the responsibilities and job description for the Field Services Engineer II position at Omnicell and Careers?
Field Services Engineer II
Field Services Engineer
Reports to: Manager, Field Services
About the Role
Why Join Omnicell?
What You’ll Do (Key Responsibilities)
Key Deliverables & Business Impact
As a Field Service Engineer, your work directly supports Omnicell’s mission to improve medication and supply management in healthcare settings. Success in this role means ensuring high system uptime, rapid issue resolution, and exceptional customer satisfaction—all of which contribute to operational efficiency and patient safety. Your contributions help Omnicell deliver on its promise of safer, smarter medication and supply management. By ensuring systems are functioning optimally, you reduce downtime, improve clinical workflows, and reinforce Omnicell’s reputation for reliability and innovation in healthcare technology.
You will:
- Ensure system reliability by performing timely troubleshooting, preventive maintenance, and emergency repairs on Omnicell’s automation solutions.
- Drive customer trust and satisfaction by building strong relationships with nursing and pharmacy leadership, serving as a knowledgeable and responsive technical partner.
- Support product innovation by analyzing complex service issues and escalating bugs or design concerns to engineering and hardware teams.
- Enhance product performance through actionable field feedback that informs continuous improvement.
- Represent Field Services in cross-functional initiatives and field projects that shape the future of healthcare automation.
- Elevate team capability by mentoring junior technicians and sharing best practices.
- Maintain operational excellence through accurate documentation, inventory management, and adherence to service level agreements.
- Empower end users by delivering basic product training and ensuring confidence in system usage.
Who You Are (We are hiring for a Field Services Engineer I OR Field Services Engineer II)
FSE Level 1 Basic Qualifications
- Bachelor’s Degree; or Associates Degree or Trade School Certification or Military Training OR Completion of an approved Apprenticeship/Bridge Program or external skilled trades apprenticeship OR
2 years’ experience troubleshooting and repairing electromechanical equipment/machinery
FSE II Basic Qualifications
Bachelor’s 1-year relevant experience OR
Associate’s/Trade/Military Training 2 years relevant experience OR
4 years equivalent electromechanical experience
Preferred Qualifications
- Hands on repairs, troubleshooting, root cause analysis experience working on electromechanical/Automated complex machinery that may include Industrial manufacturing equipment/machinery, Aviation/Aircraft systems, Robotic Systems, or anything similar.
- Experience working in a high volume environment that requires 24/7 on call support
- Passion for trade based work
- Bachelor’s Degree in Engineering/Technology or related discipline
- Experience working in a hospital environment
How You’ll Elevate at Omnicell (Integrating Elevate Behaviors)
At Omnicell, success isn’t just about what you achieve—it’s about how you achieve it. We embed Elevate Behaviors in everything we do. As a Field Services Engineer, you will:
- Collaborate – Build strong networks, share knowledge, and foster partnerships that drive results.
- Inspire – Influence, engage, and motivate those around you to create a high-performing, inclusive culture.
- Develop – Embrace continuous learning and actively support the growth of yourself and others.
- Execute – Set clear priorities, take ownership of outcomes, and deliver on commitments.
- Impact – Drive innovation, challenge the status quo, and align business goals with customer success.
Work Conditions:
- Must be able to lift 50 lbs. to approximately 5 ft. high
- Available 24 hours a day, Monday through Friday and for weekend on-call rotations
- Frequent local travel in primary area
- Backup support in adjacent areas as needed
- Provide work area at home and space for trunk stock inventory
Compensation Information:
Field Services Engineer Level 1 - $34-$38 Per hour
Field Services Engineer 2 - $38-$45 per hour
Actual compensation will be determined based on a variety of factors, including but not limited to:
- Relevant job‑related skills and experience
- Education and certifications
- Market data and competitiveness
- Internal equity considerations
- Alignment with organizational compensation guidelines
EEO, Privacy, and Adaptability
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Learn more about our privacy practices: https://www.omnicell.com/privacy/
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
About Us
We build outcomes-driven technology—from robotics to intelligent software—that helps clinicians work more efficiently and ensures patients get the care they need. Every improvement, every breakthrough, every idea is rooted in our belief that better is always possible.
But what sets us apart isn’t just the work we do, it’s how we do it. Our Culture of Care shapes everything, from how we show up for each other to how we solve tough problems together. You’ll find a team that has your back, leaders who listen, and a shared commitment to building something that matters.
Here, careers are more than job titles, they are journeys of purpose and possibility. Whether you’re just getting started or ready to grow in new directions, we’ll meet you where you are, with support, flexibility, and opportunity that matches your ambition.
If you’re driven by purpose and ready to shape what’s next in healthcare, there’s a place for you at Omnicell.
Salary : $34 - $45