Spa Lead Desk Agent

Overview:

The Spa Lead Front Desk Agent ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members, and staff to maximize member/guest satisfaction and revenue.

Responsibilities:

• Greet and welcome all guests coming into the Spa.

• Handle all the billing and point-of-sale functions for spa services and retail sales.

• Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.

• Assist with scheduled retail inventory.

• Maintain the orderliness, cleanliness, and presentation of the Spa Reception and Retail.

• Provide personal attention and ensure a pleasant visit for each guest.

• Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.

• Attend all required department training and meetings.

• Train and support other associates

• Perform any other duties required by management.

Qualifications:

• Ability to stand for the entire scheduled shift.

• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.

• Must be passionate about providing warm, engaging, and personalized service.

• Must meet standards of appearance and always maintain a high level of personal hygiene.

• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure.