Server - New South Kitchen

Server - New South Kitchen

Overview

The server will wait on tables promptly, courteously, and serve our guests with genuine care.

Responsibilities:

• Knowledge of the dining room.

• Must have full familiarity with menus and beverage offerings.

• Greet guests when entering the restaurant with a pleasant smile and superior customer service.

• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.

• Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.

• Record transaction in MICROS system at time of order and adhere to cash handling standards.

• Check in with guests to ensure satisfaction with each food course and/or beverage.

• Present accurate checks to guests and process payment.

• Maintain cleanliness of work areas throughout the day.

• Process station set-up and break-down and complete all other side work duties as assigned.

• Ensure tables are set up properly, including polishing and cleaning glasses.

• Service to guests according to Omni Moments of Service Standards. 

• Be pleasant, smile and greet all guests, using surnames when obtained.

• Clean, clear, and reset service areas.

• Protect the hotel from liability regarding overserving guests.

• Perform any other duties assigned by the restaurant manager.

Qualifications:

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.

• Must have unexpired Food Handlers and TIPS Alcohol certifications by their start date.

• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.

• Previous cash handling experience preferred.

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.

• Ability to accurately and efficiently input information into MICROS.

• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.

• Ability to work cohesively with co-workers both within and outside of your department.

• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.

• Excellent customer service, service recovery, and problem-solving skills.

• Must be able to work a variety of shifts, including weekends and holidays.

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.

• Must be able to stand and walk for an extended period or for an entire work shift.