PM Loss Prevention Officer

Omni Louisville Hotel

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.   The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout, with interior design that blends elements of the city’s heritage, culture, and character—felt everywhere from the hotel restaurants to a featured bourbon bar, and even the hotel’s speakeasy and bowling alley. Guests can enjoy a vibrant Falls City Market, a 20,000-square-foot urban food hall and grocer directly connected to the hotel lobby. Located at street level, this dynamic space transforms Liberty Street into a lively pedestrian destination. Featuring a diverse selection of food and dessert options—including craft beer, fresh bakery items, and local favorites—the market serves as a welcoming hub for both hotel guests and the local community. If you are a friendly, motivated person, with a passion to serve others, the Omni Louisville Hotel may be your perfect match.

Loss Prevention (Security) Officer

Overview:

This team member will ensure the safety and tranquil stay of resort guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.

Responsibilities:

· Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.

· Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.

· Initiate and follow-up with all investigations of crimes committed against property and persons.

· Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.

· Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.

· Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.

· Monitor/distribute visitor and vender access to the property by distributing visitor badges.

· Perform frequent bag checks for associates leaving the property.

· Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.

· Maintain confidentiality when dealing with sensitive guest or associate issues.

· Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.

· Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

· Record, report and correct any unsafe conditions while patrolling hotel property.

· Maintain professional attitude and appearance.

Qualifications:

· Must be able to stand and walk for up to 8 hours per shift.

· Available for AM & PM shifts

· Must be able to communicate effectively by telephone, email, radio and reporting.

· Must have basic computer knowledge.

· Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.

· First Aid/CPR Certification is preferred.

· Must be able to remain calm and professional during stressful situations.

· Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster. 

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.