Housekeeping Office Coordinator

Omni Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

JOB DESCRIPTION

No Job Description for a position can possibly include all duties which may be requested by guest or required by the hotel.  The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.

DEPARTMENT:         Rooms | Housekeeping
JOB TITLE:        Housekeeping Coordinator
JOB CODE:        1220 – Office Coordinator
REPORTS TO:        Assistant Director of Housekeeping, Director of Housekeeping

JOB PURPOSE:                Serves as the administrative backbone of the Housekeeping Department, ensuring smooth, efficient operations behind the scenes. This role involves coordinating office and communications tasks, supporting department leadership, and facilitating the seamless execution of housekeeping services across the property.        

ESSENTIAL JOB FUNCTIONS:

•    Prepare, organize, and maintain housekeeping documentation such as schedules, room assignments, cleaning logs, inventory records, and departmental reports.
•    Update room status tracking systems (Opera & Alice) to reflect cleaning progress and readiness.
•    Serve as liaison between housekeeping management and staff—relay tasks, updates, and operational directives.
•    Coordinate internal communications with front desk, maintenance, and other departments to ensure timely room turnover and effective execution in operations.
•    Respond to calls or messages requiring immediate housekeeping response (i.e. guest requests, maintenance support).
•    Monitor stock levels of housekeeping supplies—linens, amenities, cleaning products, etc.
•    Assist in receiving, storing, and distributing supplies to ensure proper departmental stock maintenance.
•    Aid supervisors in quality control tasks such as inspections, documentation of deficiencies, and follow-up coordination.
•    Support departmental compliance with safety and sanitation standards.
•    Assist with scheduling staff training, departmental meetings, and lodging-related administrative projects.
•    Maintain organized records and prepare materials (e.g., reports, presentation slides) for management reviews.

QUALIFICATIONS:

•    High school diploma or equivalent preferred.
•    1 year of administrative experience preferred, preferably in hospitality, hotel operations, or facilities coordination.
•    Prior exposure to housekeeping operations or front-office administration preferred.
•    Bilingual English/Spanish or Arabic preferred.

SKILLS & COMPETENCIES

•    Strong organizational abilities with attention to detail and excellence in multitasking.
•    Proficiency in administrative software (e.g., Microsoft Office—Word, Excel, Outlook); knowledge of PMS systems is preferred.
•    Excellent oral and written communication, with a professional and customer-focused demeanor.
•    Ability to exercise problem-solving judgment and coordinate under pressure.
•    Collaborative, supportive, and adaptive interpersonal approach.

ADDITIONAL ATTRIBUTES:

•    Knowledge of housekeeping and sanitation best practices is beneficial.
•    Ability to handle physical tasks (e.g., moving supplies) as needed.
•    Flexibility with scheduling—able to work varied shifts to support operational needs.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster. 

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.