Omni William Penn Hotel

Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we’ve welcomed movie stars, politicians, world leaders, professional athletes, and business icons—cementing our place as one of the city’s most celebrated destinations.

At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you’ll find: A supportive environment with training and mentoring opportunities, Dedicated teammates who take pride in delivering exceptional service, and A workplace where your contributions truly make a difference. If you’re a friendly, motivated individual with a passion for serving others, we invite you to bring your talents to our team. Discover the pride and excitement of working for a company known for its tradition of excellence.

Essential Functions:

•  Regularly inspects guest rooms, public areas and other hotel spaces for cleanliness, organization, and maintenance. Assist cleaning when necessary.
•  Assigns special assignments as directed by the Director of Housekeeping/Management team
•  Check for and report maintenance issues, such as problems with equipment, plumbing or structure.
• Verify that rooms meet brand and hotel standards and ensure all items, like linens and amenities, are correctly placed.
•  Ensures that all associates have appropriate supplies and linens.
• Assists in processing AM and PM room status reports.
•  Ensure that the GRA's linen cart is neat and well organized.
•  Ensure that linen closets on guest room floors are completely stocked.
• Opening and/or Closing procedures
• Maintain inventory of linen and cleaning supplies/equipment.
• Update room status in property management system.
• Training and coach housekeeping staff on cleaning techniques, safety procedures and proper use of equipment.
• Assist in developing and training associates to maintain productivity and quality standards.
• Performs MOS audits
• Assign daily tasks and oversee the progress of room attendants.
• Contributes to monthly OST meetings
• Resolve guest complaints and special requests
• Communicate with maintenance to address repair needs.
• Communicate with leadership about patterns or recurring issues observed during inspections.

Physical Job Requirements (for essential functions only)

Lifting/Pushing/Pulling/ Carrying  

• Constantly pushing loaded supply cart from room to room – must be able to push 75 lbs.
• Arranging drapery and replacement linen – approximately20 –30 lbs.
• Carrying dirty linen to laundry chute, operating vacuum

Bending/Kneeling

• Constant bending and kneeling to clean bathroom, vanity and making beds.  Dusting requires bending to reach low areas on furniture

Mobility

• Movement to reach all areas of responsibility to include:  closet shelves, windows, ledges, pipes, under beds, behind furniture
• Physical stamina to stand, bend, lift and perform repetitive tasks.

Continuous Standing

Continuously standing and/or walking to accomplish all that is required for position

Climbing

• Climbing stairs up to approximately 40 steps approximately 10% of work period (usually 8 hour work period)

Driving

• No driving required

Work Environment

• Inside 100% of work period (usually 8 hours)

Hearing/Vision/Speech/Literacy

• Hearing is minimal (Guest approaches with requests and questions
• Vision is critical (To assess required reaction to meet standards
• Speech is minimal (Can utilize alternate communication)
• Literacy is minimal (Can utilize alternate training tools)

Chemical/Agents Used

• Standard cleaning chemicals

Protective Clothing

• Safety shoes required 100% of approximate 8 hour work period
• Gloves approximately 20% of approximate 8 hour work period
• Goggles approximately 3% of approximate 8 hour work period

Equipment Operation

• Vacuum cleaner
• Other cleaning equipment

Other Considerations

• No other considerations required

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster. 

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.