Catering Sales Manager

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state’s largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.

Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

Targeting a start date of January 1st, 2027!

What’s in it for me? 

Perks: 

• Relocation Assistance for salaried Managers relocating 50 miles away
• Guest gym access
• 6 Paid Holidays
• Weekly pay cycle
• Complimentary meals in cafeteria

Benefits

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Support services including an Employee Assistance Program (EAP)

Resort Discounts

• Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
• 25% off Food & Beverage (excluding alcohol)
• 25% off Retail
• 25% off Spa Services
• Discounts on Ski & Golf Rentals, Canopy Tours, and other activities

Overview: 

To creatively upsell all hotel customers and to ensure that value paid is value received, not only in product, but in service and in ambiance.

Essential Functions: 

•    Direct-selling in the social catering market focusing primarily on weddings and social groups and events.
•    Prepares contracts and banquet event orders forming clear and detailed information after conclusion of interview and booking with client.
•    Work in conjunction with Executive Chef, Banquet Manager, Reservations and Guest Services to coordinate details of events to ensure smooth delivery of all services. 
•    Attends Banquet Event Order and Sales meetings as scheduled.
•    Maximize revenues through up selling techniques throughout resort not limited to food & beverage.
•    Monitor and follow all contractual agreements pertaining to function space, food and beverage and special concession.
•    Communicate all details of social events to related departments.
•    Possesses knowledge of property policies and current pricing.
•    Possesses knowledge of competition and what other companies offer their clientele.
•    Performs special projects and assignments in relationship to catering needs.
•    Provide total guest satisfaction for all local and group related functions by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.
•    Continue to consult and meet with clients to determine and finalize requirements for events.
•    Organize and conduct pre-event and post event meetings.
•    Greet key contacts while on property. Act as primary liaison prior to group arrival and introduce to Banquet Manager for on-site care.
•    Maintain proper documentation of events, changes and special requests.
•    Resolve unexpected problems; monitor activities to ensure that hotel operations conform to the expectations of the group delivering highest levels of service.
•    Maintain record of event aspects, including financial details.
•    Coordinate Catering support services (flowers, entertainment, decoration, A/V, etc.) to provide complete client satisfaction.
•    Other duties as assigned by Director of Catering & Conference Services.

Working Environment:

• Interior of the hotel, in normal office conditions.
• Exterior of hotel with exposure to weather conditions.

Qualifications:

• High School Diploma or GED, plus one-year relevant experience or an equivalent combination of training, experience, and/or education. 
• Must have excellent interpersonal skills.
• Must provide excellent service to internal and external customers.
• Must have excellent oral and written communication skills. 
• Must be attentive to detail.
• Must have excellent computer skills.
• Must be pleasant and friendly.
• Must be available to work flexible hours to include nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster. 

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.