What are the responsibilities and job description for the Spa Desk Coordinator - PT position at Omni Hotels & Resorts?
Omni Tucson National Resort & Spa
The Omni Tucson National Resort & Spa, our four-diamond luxury property, has it all -- from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship golf courses, including six signature dining outlets, our beautiful Mokara Spa, and 130 premier guest rooms.
The Omni Tucson National Resort & Spa's associates enjoy an exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment. If you are a friendly, motivated person with a passion to serve others, we invite you to bring your talent to join the team at the Omni Tucson National Resort & Spa.
SPA DESK COORDINATOR
Responsible for scheduling spa services, meeting and greeting every guest that enters the facility in the manner trained by The Spa. Direct all efforts toward guest satisfaction, the achievement and maintenance of Omni standards and profit maximization.
RESPONSIBILITIES:
1. Adhere to all policies and procedures.
2. Perform all guest activities in cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
3. Must be cooperative and be a team player when working with management and fellow associates in all Omni departments. Help achieve our common goals of maximizing guest satisfaction and profit margins.
4. Maintain a positive manner towards co-workers and the job being performed.
5. Report to work on time in a properly cleaned and pressed uniform. Hygiene is key in this environment due to the close proximity working with the clients. At no time is cigarette smoke allowed to be on the hands, hair, clothes, or breath of a spa employee during a shift.
6. Adhere to a professional relationship with clients of The Spa. Discussion of internal matters of any sort with clients is not permitted.
7. Schedule all spa services (via telephone and in person) in an efficient manner to maximize associate productivity.
8. Promote and sell all spa services and listen to the needs of each guest.
9. Maintain work area in a neat and clean manner at all times. This includes reception area, staff break room, receptionist desk and work folders.
10. Participate in maintaining neatness of service waiting areas including Front Lobby, Tranquility lounge and Locker room.
11. Participate in maintaining and on-going organization of the retail areas and lobby areas.
12. Meet and greet each guest as they enter The Spa. Verify the guest’s schedule, and orient the guest to the spa facilities and other amenities, obtain payment method upon exit.
13. Be fluent and knowledgeable about spa services, prices, facilities and other campus activities.
14. Confirm all guest appointments via phone or in person within allocated time given.
15. Oversee a guest’s visit to the Spa. Specific tasks may include giving tours of the spa, answering questions, and escorting the guest to the specific areas.
16. Work towards meeting the needs and wants of the guest during their stay.
17. Always help maintain the locker rooms.
18. Inform managers of ways to improve overall operation of the spa, your working experience and the comfort of our guests.
19. Assist other departments whenever necessary (and available).
20. Attend all training sessions, learning new techniques to be used in the performance of the job.
21. Perform other tasks as assigned by a supervisor or manager.
22. Attend all Omni training classes.
23. Clock in and out at every shift.
24. Report any maintenance problems throughout the spa to management.
25. Promote Spa, Hotel and Club affiliates and services.
26. Must maintain client and spa business confidentiality/privacy at all times.
QUALIFICATIONS
1. Must speak fluent English.
2. Prior Spa experience is preferred. Prior experience in a customer-oriented atmosphere, preferably in a hospitality field required.
3. Must be able to deal with people in a professional manner under pressure.
4. Must be flexible with work schedule.
5. Professional CRISP appearance.
6. Must be willing to adhere to all Omni values.
PHYSICAL REQUIREMENTS:
1. Follow all aspects of job safety.
2. Understand that the job may require bending, stooping, and lifting of materials of moderate weight.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
The Omni Tucson National Resort & Spa, our four-diamond luxury property, has it all -- from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship golf courses, including six signature dining outlets, our beautiful Mokara Spa, and 130 premier guest rooms.
The Omni Tucson National Resort & Spa's associates enjoy an exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment. If you are a friendly, motivated person with a passion to serve others, we invite you to bring your talent to join the team at the Omni Tucson National Resort & Spa.
SPA DESK COORDINATOR
Responsible for scheduling spa services, meeting and greeting every guest that enters the facility in the manner trained by The Spa. Direct all efforts toward guest satisfaction, the achievement and maintenance of Omni standards and profit maximization.
RESPONSIBILITIES:
1. Adhere to all policies and procedures.
2. Perform all guest activities in cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
3. Must be cooperative and be a team player when working with management and fellow associates in all Omni departments. Help achieve our common goals of maximizing guest satisfaction and profit margins.
4. Maintain a positive manner towards co-workers and the job being performed.
5. Report to work on time in a properly cleaned and pressed uniform. Hygiene is key in this environment due to the close proximity working with the clients. At no time is cigarette smoke allowed to be on the hands, hair, clothes, or breath of a spa employee during a shift.
6. Adhere to a professional relationship with clients of The Spa. Discussion of internal matters of any sort with clients is not permitted.
7. Schedule all spa services (via telephone and in person) in an efficient manner to maximize associate productivity.
8. Promote and sell all spa services and listen to the needs of each guest.
9. Maintain work area in a neat and clean manner at all times. This includes reception area, staff break room, receptionist desk and work folders.
10. Participate in maintaining neatness of service waiting areas including Front Lobby, Tranquility lounge and Locker room.
11. Participate in maintaining and on-going organization of the retail areas and lobby areas.
12. Meet and greet each guest as they enter The Spa. Verify the guest’s schedule, and orient the guest to the spa facilities and other amenities, obtain payment method upon exit.
13. Be fluent and knowledgeable about spa services, prices, facilities and other campus activities.
14. Confirm all guest appointments via phone or in person within allocated time given.
15. Oversee a guest’s visit to the Spa. Specific tasks may include giving tours of the spa, answering questions, and escorting the guest to the specific areas.
16. Work towards meeting the needs and wants of the guest during their stay.
17. Always help maintain the locker rooms.
18. Inform managers of ways to improve overall operation of the spa, your working experience and the comfort of our guests.
19. Assist other departments whenever necessary (and available).
20. Attend all training sessions, learning new techniques to be used in the performance of the job.
21. Perform other tasks as assigned by a supervisor or manager.
22. Attend all Omni training classes.
23. Clock in and out at every shift.
24. Report any maintenance problems throughout the spa to management.
25. Promote Spa, Hotel and Club affiliates and services.
26. Must maintain client and spa business confidentiality/privacy at all times.
QUALIFICATIONS
1. Must speak fluent English.
2. Prior Spa experience is preferred. Prior experience in a customer-oriented atmosphere, preferably in a hospitality field required.
3. Must be able to deal with people in a professional manner under pressure.
4. Must be flexible with work schedule.
5. Professional CRISP appearance.
6. Must be willing to adhere to all Omni values.
PHYSICAL REQUIREMENTS:
1. Follow all aspects of job safety.
2. Understand that the job may require bending, stooping, and lifting of materials of moderate weight.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.