Spa Concierge

Location

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description

Omni Hotels & Resorts is seeking a Spa Concierge for the beautiful Barton Creek Resort & Spa!

Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel Leisure World's Best Awards 2024

Responsibilities

• Perform all guest activities in cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
• Schedule all spa services (via telephone and in person) in an efficient and timely manner.
• Promote and sell all spa services and listen to the needs of each guest.
• Be fluent and knowledgeable about spa services, prices, facilities and other Resort activities.
• Confirm all guest appointments via phone or in person within allocated time given.
• Oversee a guest’s visit to the Spa. Specific tasks may include giving tours of the spa, answering questions, and escorting the guest to the specific areas.
• Always help maintain the locker rooms
• Perform other tasks as assigned by a supervisor or manager.
• Promote Spa, Hotel and Club affiliates and services.
• Responsible for all visual merchandising, including unpacking, folding, hanging and displaying merchandise according to quality standards and placing in the appropriate location by the beginning of the next day.
• Assist with physical inventory when needed.
  
  

Qualifications

• Prior Spa and retail experience is preferred. Prior experience in a customer-oriented atmosphere, preferably in a hospitality field, required.
• Customer service experience is highly preferred.
• Experience with Resort Suite preferred.
• Must be proficient with Microsoft Office.
• Must be able to communicate effectively in a professional business environment.
• Must have the ability to stand for 7 hours per day.
• Ability to lift, carry, push, pull 30 lbs.
• Ability to work a flexible schedule, to include: AM/PM shift, weekends, holidays.
  
  

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com