Security - Loss Prevention Supervisor

Omni Providence Hotel

The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Amica Mutual Pavilion, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants. The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels.

Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.

Essential Functions

• Supervise the Security staff. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations. Evaluate the staff’s job performance and coach and counsel as necessary. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. Insist on a work environment that is free from harassment.
• Supervise and patrol all areas of the hotel including grounds and parking lots. Note, search, handle and report on any unusual circumstances, safety violations, car or property theft, accidents and injuries.
• Know, perform and train security staff in safety, security and emergency procedures.
• Maintain constant emergency readiness. Respond immediately to all emergency alarms and calls for help. Determine course of action, notify appropriate management and authorities and perform basic first aid as needed.
• Enforce the “No Solicitation Policy” of the hotel, if necessary.
• Escort suspicious or undesirable persons off property, if necessary. Escort individuals to and from vehicles as needed.
• Witness cash handling, if necessary.
• Conduct investigations of security incidents. Complete security forms documenting guest and employee property and/or personal injury incidents.
• Write concise, daily security reports including any incidents of theft, accidents, injuries and safety matters.
• Turn in hotel keys and other security equipment at end of shift.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Report all incidents of guest dissatisfaction or other matters of significance to management so that corrective action may be take.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager before leaving work area for any reason.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  
  

Any other duties / tasks as requested by management

QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education And Experience

High school education plus schooling in law enforcement, loss prevention or related major. Two or more years of related experience. Alcohol awareness and first aid certification plus familiarity with hospitality industry practices preferred.

Skills And Abilities

Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures. Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance. Ability to understand and comply with safety and security policies, procedures and regulations. Ability to understand and obtain alcohol awareness and first aid certification. Ability to remain calm, take proper steps, and direct others in an emergency. Ability to ensure release of any Company, hotel, brand, and guest information is consistent with privacy policies, practices and regulations. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Attention to details, good organizational skills and efficient time management. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment.

Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.