Rooftop/Pool Attendant

Location

Mokara Hotel and Spa

The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

Job Description

To maintain the highest standards possible for the guest by insuring quick, accurate, efficient, and professional service.

Why Join Mokara Hotel & Spa?As a Forbes 4-Star luxury property, Mokara Hotel & Spa offers a refined and elegant work environment where associates are empowered to create memorable guest experiences. Join a team dedicated to excellence, service, and personal growth in one of San Antonio’s most distinguished hotels.

Responsibilities

Guest Experience & Service Excellence

• Provide gracious and anticipatory service, ensuring guests feel welcomed and attended to upon arrival at the pool deck.
• Greet each guest with a warm welcome and a refreshing amenity, such as chilled towels or infused water, in line with Forbes 4-Star service standards.
• Engage with guests in a professional and intuitive manner, ensuring their needs are met without them having to ask.
• Assist with basic bar duties, including serving beverages and ensuring accurate and timely delivery of drink orders.
• Offer poolside food and beverage service with attentiveness and discretion, ensuring guests receive a seamless experience.
• Be knowledgeable about menu offerings, poolside amenities, and hotel services, providing recommendations when appropriate.

Pool & Fitness Center Maintenance

• Ensure the pool deck, lounge chairs, and tables are clean, organized, and properly set up throughout the day.
• Monitor towel inventory, ensuring fresh towels are always available and used towels are promptly removed.
• Work in coordination with housekeeping to maintain the cleanliness of the pool and fitness center, ensuring all areas meet luxury hospitality standards.
• Conduct regular walkthroughs of the pool and fitness center to ensure safety, cleanliness, and organization.
• Report any maintenance issues, safety concerns, or service needs promptly.

Team Collaboration & Professionalism

• Work closely with the food & beverage team, housekeeping, and engineering to provide a seamless guest experience.
• Maintain a polished and professional appearance, adhering to luxury hospitality grooming standards.
• Demonstrate a proactive and guest-focused mindset, always looking for ways to enhance the experience.

Qualifications

Qualifications & Experience:

• Previous luxury hospitality or poolside service experience preferred.
• Experience in basic bar duties, serving drinks, or food & beverage service is a plus.
• Strong ability to anticipate guest needs and provide service in an intuitive, discreet, and professional manner.
• Excellent communication and interpersonal skills, with a warm and welcoming demeanor.
• Ability to maintain high cleanliness standards and work efficiently in a fast-paced environment.
• Must be able to work outdoors in varying weather conditions while maintaining a professional appearance.
• TABC & Food Handler certification (or willingness to obtain upon hire) required.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.