Reservation Sales Specialist

Omni Customer Care Center

Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Sales Specialist Position - Overview

This position requires the ability to assist and support sales associates and customers with inquires to ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner.

Benefits

• Competitive hourly pay and pay differential eligibility
• Life and disability insurance
• Employee Assistance Program (EAP) and wellness support
• Training and career development opportunities
• Employee discounts and recognition programs
• Flexible scheduling when possible
• Medical leave eligibility
• Training and professional development opportunities
• Tuition reimbursement or education assistance programs
  
  

Responsibilities

• Assist hotels by answering questions and problem solving
• Assist and track work at home associate’s technical issues and problem-solving techniques
• Process reservations and use appropriate selling strategies and empowerment skills to maximize revenue for Omni Hotels when asked to assist with reservations
• Respond effectively to all inquiries
• Display a pleasant, helpful and courteous attitude toward customers, fellow associates, and management
• Provide temporary coverage for Sales Supervisors including opening, closing, and emergency situations.
• May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice
  
  

Min. Qualifications

• Assist and support reservation sales associates with inquires and problem-solving techniques in a professional and personable manner, addressing policies and procedures.
• Excellent conflict management skills and mediation skills
• Ability to effectively manage multiple projects and priorities with minimal supervision
• Excellent interpersonal skills.
• Must possess demonstrated excellent communication skills (both oral and written): listens to others.
• Ability to work independently with the Omni trilogy in mind.
• Good organizational, time management, and analytical skills.
  
  

Equipment - Associates participating in the Work at Home program will be responsible for providing the following equipment:

Required PC/Laptop Hardware and OS (Apple not supported): (May be subject to change at a later date)

• 64-bit Windows 11 or newer version
• Processor – I5 or AMD Ryzen 5 or better
• 8GB Ram
• 100GB Hard Drive free disk
• Windows Updates are showing up to date.
• 1 NIC (Ethernet port)
• USB Connection (at least 3 ports)
• Licensed and up to date anti-virus full scan completed (including date, time, files scanned, & no threats)
• Suggested System – Windows Defender
• McAfee and AVG anti-virus systems are not supported.
• Power Surge Protector
• Logitech USB Headset Mono/Stereo H650e or H570e ($45 - $75 on Amazon)
  

Other Items Required

• Full screenshot of www.speedtest.net of completed speed test.
• Copy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload.
• Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse.
• Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator)
  

Other Items Suggested

• Additional Monitors Highly Suggested for ease of process
• Ergonomically approved desk chair and desk work surface
• Smoke Detector
• Fire extinguisher 2.5lbs or more
• First Aid Kit
• Copy of Declarations page of Homeowner’s/Renter’s Insurance
  

Important Notes

• Please provide pictures of the above requirements.
• A Wireless Connection is NOT allowed for our Work at Home Associates
• A Wireless mouse or keyboard is NOT allowed.
• No one else can be on / using your internet during your scheduled shift.
• No devices can be connected to your internet during your scheduled shift.
• Satellite internet is not permitted.
• Microsoft Teams must be downloaded on personal desktop for technical assistance.
  

Omni may modify its provision of equipment resources upon notice to the Associate.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.