Rental Attendant & Segway Tour Guide | Amelia's Wheels | On Call

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Rental Attendant and Segway Tour Guide | Amelia's Wheels

Overview:

To provide a unique experience by offering Segway tours, Bike rentals, and Island Hopper rentals.

Responsibilities:

• Work in Amelia's Wheels by providing guest assistance including but not limited to: providing guests with property information, on property directions, providing rentals of Bicycles, Island Hoppers, and leading Segway tours
• Book and Manage reservations for Segway tours using Xola
• Book and Manage reservations for Island Hopper reservations using Bike Rental Management software
• Able to ride a Segway and become a certified instructor to lead property Segway tours within 60 days of hire
• Be familiar with Omni Amelia Island bike trail s and tour routes
• communication with associates and guests
• Knowledgeable about all hotel amenities, Omni outlets, and company events.
• Attend and participate in Amelia's Wheels' meetings and monthly All Together Get Together
• Assist with routine cleaning of Amelia's Wheels and of equipment (e.g. sweeping, emptying trash, picking up, organizing and inventory) (e.g. cleaning Segways, Island Hoppers and Bicycles)
• Ensure all bicycles, Island Hoppers, and Segways are clean, safe and act immediately with any concerns
• Knowledge of basic bike, island hopper, and Segway maintenance and repairs
• Daily maintenance of all Amelia's Wheels Bicycles, Island Hoppers and Segways
• Be knowledgeable of Omni's culture
• Cross Utilization
• Assist in all other aspects of the recreation department as needed to include but not limited to: group functions, events, Nature Center, Pool/Beach, Camp Amelia, Heron's Cove mini-golf, Health and Fitness, and Tennis operations
• Work holiday events and special programs as schedule

• Hotel Specific Functions:
  • Maintain standards of guest services and consistent positive guest experience as documented by J.D. Power and AAA Ratings
  • Have a thorough understanding of Omni Hotels culture, rules, and regulations
  • Answer phones using the proper "Moments of Service" scenario
  • Provide guests with cheerful, personable, efficient service
  • Responsible for a clean and professional appearance of uniforms
  • Fully understand and implement "Moments of Service" and "Power of Engagement"
  • Interact with every guest using Omni Standards
  • Knowledgeable about all hotel amenities and property specifics
  • Actively participate in the assurance of the safety of all guests
  • Treat everyone, supervisors, staff and guests with courtesy and respect always

Qualifications:

• Must be 18 years of age or older
• Valid driver's licenses
• Able to lift and lift up to 60-100 pounds occasionally and 30-50 pounds repeatedly
• Able to stoop, stand, push, pull and walk or stand for long periods of time
• Must be able to hear, smell, have good or corrected vision, and a good sense of balance
• Associate must be able to verbally communicate clearly and effectively to various sized groups of resort guests
• Able to multi-task effectively

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.